Summary
Overview
Work history
Skills
Affiliations
Timeline
Generic
Viktorija Dos Santos

Viktorija Dos Santos

Kinross,Perth

Summary

Dedicated professional with comprehensive expertise in health and safety training, stock rotation understanding, and cash handling. Demonstrates exceptional customer service excellence and proficiency in basic cooking, maintaining cleanliness standards, and employing effective cleaning techniques. Possesses in-depth food hygiene knowledge and HACCP regulatory knowledge. Committed to upholding the highest standards of food safety and operational efficiency.

Experienced professional with focus on maintaining high standards of cleanliness and organisation in hospitality settings. Deliver exceptional guest experiences by ensuring immaculate and welcoming environments through thorough cleaning and attention to detail. Skilled in using cleaning equipment and managing time efficiently to meet tight schedules.

Hardworking Housekeeping Attendant with knack for maintaining immaculate environments. Improved guest satisfaction by consistently ensuring cleanliness and orderliness in all assigned areas. Known for keen attention to detail and always going extra mile to enhance overall guest experience.

Responsible individual with proven housekeeping experience across several hotels and resorts. Seeks to bring reliable and well-developed Room Attendant skills to established organisation.

Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.

Hardworking kitchen team member always ready to assist with diverse needs. Helps keep kitchen clean, stocked and organised for fast-paced demands. Trained in health, safety and best practices for kitchen support.

Overview

19
19
years of professional experience

Work history

Catering assistant

Tayside Contracts
Kinross, Perth and Kinross
02.2021 - Current
  • Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
  • Cleaned preparation areas thoroughly to avoid cross-contamination.
  • Prepared service area and kitchen equipment as directed.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
  • Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
  • Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Prepared simple food items, freeing up cooks to focus on complex work.

Housekeeping attendant

Gleneagles Hotel
Auchterarder, Perth and Kinross
02.2018 - 03.2020
  • Secured guest belongings by adhering to strict lost-and-found procedures.
  • Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
  • Adhered strictly to safety guidelines whilst using cleaning tools and equipment.
  • Removed stains from various surfaces, enhancing overall aesthetics.
  • Delivered superior service by responding promptly to guest requests.
  • Reported any maintenance issues immediately, preventing further damage or discomfort.
  • Enhanced guest comfort through meticulous bed making and linen changing.
  • Delivered extra linen and toiletries to meet guest needs.
  • Secured guest rooms after performing housekeeping services.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Polished glass, mirrors and metal items to attractive shine.
  • Followed health and safety standards governing correct use of chemicals.

Customer assistant

Moto Hospitality
Kinross, Perth and Kinross
09.2013 - 09.2016
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Provided excellent customer service to ensure repeat business.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Stocked shelves regularly for easy access to products by customers.
  • Handled cash and card payments with accuracy.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Cleaning assistant

ICM Cleaning Mamagement
Kinross, Perth and Kinross
03.2006 - 05.2013
  • Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
  • Ensured safety standards through correct usage of cleaning chemicals and equipment.
  • Spot cleaned and sanitised high-touch areas.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Reported breakages to supervisor.
  • Correctly used colour-coded equipment.
  • Monitored cleaning supplies and ordered more when necessary.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Followed health and safety standards governing correct use of chemicals.
  • Wiped down fixtures to remove built-up dust and maintain appearance.

Skills

  • Personal hygiene awareness
  • Kitchen cleaning procedures
  • Food preparation
  • Health and safety training
  • Kitchen equipment
  • Food hygiene knowledge
  • HACCP regulatory knowledge

Affiliations

  • Horses riding

Timeline

Catering assistant

Tayside Contracts
02.2021 - Current

Housekeeping attendant

Gleneagles Hotel
02.2018 - 03.2020

Customer assistant

Moto Hospitality
09.2013 - 09.2016

Cleaning assistant

ICM Cleaning Mamagement
03.2006 - 05.2013

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Viktorija Dos Santos