William Ward
Belper,Derbyshire
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant manager
HB Leisure
Alton, Staffordshire
2023.02 - Current
- Delegated tasks to team members efficiently improving overall productivity.
- Minimised inventory loss for improved profit margins.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Handled stock control duties diligently preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in our brand.
Cluster manager
HB Leisure
Gold Coast, Australia
2024.02 - 2025.03
- Monitored performance metrics for continuous improvement.
- Streamlined operations to enhance productivity.
- Fostered a positive work environment, promoting employee engagement and commitment.
Assistant manager
HB Leisure
Hyde Park, London
2024.11 - 2025.01
Casual Technician
Regent Theatre
Stoke-on-Trent, Staffordshire
2022.11 - 2023.02
- Served as reliable and trustworthy team member to large teams spanning multiple disciplines.
- Followed directions to create visuals in line with director's expectations.
Games Supervisor
HB Leisure
Alton, Staffordshire
2021.03 - 2023.02
Games Host
HB Leisure
Alton, Staffordshire
2016.05 - 2021.03
Education
Bachelor of Arts - Drama and Performance
University of Worcester
Worcester 2017.09 - 2020.05
A-Levels - Business Studies
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 2015.09 - 2017.05
BTEC Level 3 - Theatre & Musical Theatre
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 2015.09 - 2017.05
Skills
- Leadership proficiency
- Product display creativity
- Proactive initiative taker
- Recruitment and hiring practices
- Staff management
- Inventory control
Certification
- Full UK Driving License
- Mobile Vertical (3a), Mobile Boom (3b) IPAF License
Accomplishments
- "Brand Partner" Award at Alton Towers Resort - Awarded as an "Employee of the Year" award between all brand partner employees in 2019
References
References available upon request.
Timeline
Assistant manager
HB Leisure
2024.11 - 2025.01
Cluster manager
HB Leisure
2024.02 - 2025.03
Assistant manager
HB Leisure
2023.02 - Current
Casual Technician
Regent Theatre
2022.11 - 2023.02
Games Supervisor
HB Leisure
2021.03 - 2023.02
Bachelor of Arts - Drama and Performance
University of Worcester
2017.09 - 2020.05
Games Host
HB Leisure
2016.05 - 2021.03
A-Levels - Business Studies
City of Stoke on Trent Sixth Form College
2015.09 - 2017.05
BTEC Level 3 - Theatre & Musical Theatre
City of Stoke on Trent Sixth Form College
2015.09 - 2017.05