William Ward
Belper,Derbyshire
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Assistant manager
HB Leisure
Alton, Staffordshire
02.2023 - Current
- Delegated tasks to team members efficiently improving overall productivity.
- Minimised inventory loss for improved profit margins.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Handled stock control duties diligently preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in our brand.
Cluster manager
HB Leisure
Gold Coast, Australia
02.2024 - 03.2025
- Monitored performance metrics for continuous improvement.
- Streamlined operations to enhance productivity.
- Fostered a positive work environment, promoting employee engagement and commitment.
Assistant manager
HB Leisure
Hyde Park, London
11.2024 - 01.2025
Casual Technician
Regent Theatre
Stoke-on-Trent, Staffordshire
11.2022 - 02.2023
- Served as reliable and trustworthy team member to large teams spanning multiple disciplines.
- Followed directions to create visuals in line with director's expectations.
Games Supervisor
HB Leisure
Alton, Staffordshire
03.2021 - 02.2023
Games Host
HB Leisure
Alton, Staffordshire
05.2016 - 03.2021
Education
Bachelor of Arts - Drama and Performance
University of Worcester
Worcester 09.2017 - 05.2020
A-Levels - Business Studies
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.2015 - 05.2017
BTEC Level 3 - Theatre & Musical Theatre
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.2015 - 05.2017
Skills
- Leadership proficiency
- Product display creativity
- Proactive initiative taker
- Recruitment and hiring practices
- Staff management
- Inventory control
Certification
- Full UK Driving License
- Mobile Vertical (3a), Mobile Boom (3b) IPAF License
Accomplishments
- "Brand Partner" Award at Alton Towers Resort - Awarded as an "Employee of the Year" award between all brand partner employees in 2019
References
References available upon request.
Timeline
Assistant manager
HB Leisure
11.2024 - 01.2025
Cluster manager
HB Leisure
02.2024 - 03.2025
Assistant manager
HB Leisure
02.2023 - Current
Casual Technician
Regent Theatre
11.2022 - 02.2023
Games Supervisor
HB Leisure
03.2021 - 02.2023
Bachelor of Arts - Drama and Performance
University of Worcester
09.2017 - 05.2020
Games Host
HB Leisure
05.2016 - 03.2021
A-Levels - Business Studies
City of Stoke on Trent Sixth Form College
09.2015 - 05.2017
BTEC Level 3 - Theatre & Musical Theatre
City of Stoke on Trent Sixth Form College
09.2015 - 05.2017
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