Md Nazmul Haque
luton,united kingdom
Summary
Accomplished professional with demonstrated expertise in communication excellence, leadership proficiency, and time management mastery. Proven track record in quality control implementation and technical proficiency, ensuring high standards and operational efficiency. Adept at customer relationship building, finance management, and IT proficiency, contributing to business growth and customer satisfaction. Skilled in staff management, staff scheduling, health and safety compliance, and customer service. Committed to team leadership with a focus on achieving organisational goals and fostering a collaborative work environment.
Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Assistant manager
Al Falah Business Ltd
Luton
09.2024 - Current
- Handled customer complaints effectively, restoring trust in our brand.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Minimised inventory loss for improved profit margins.
- Improved customer service by implementing new procedures and protocols.
- Provided support to manager during audits, ensuring accurate reports.
Customer assistant
Gourmet junction UK Ltd
Luton, United Kingdom
09.2023 - 09.2024
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Assisted customers with product selection to ensure satisfaction.
- Improved customer relations by promptly addressing queries and concerns.
- Provided excellent customer service to ensure repeat business.
- Collaborated efficiently with team members to maintain smooth store operations.
Education
Master of Science - Computer science
University of Hertfordshire
Hatfield 09.2022 - 10.2024
Skills
- Communication excellence
- Leadership proficiency
- Time management mastery
- Quality control implementation
- Technical proficiency
- Customer relationship building
- Finance management
- IT Proficiency
- Staff management
- Staff scheduling
- Health and Safety Compliance
- Customer Service
- Team Leadership
Languages
English
Fluent
Bengali
Native
Timeline
Assistant manager
Al Falah Business Ltd
09.2024 - Current
Customer assistant
Gourmet junction UK Ltd
09.2023 - 09.2024
Master of Science - Computer science
University of Hertfordshire
09.2022 - 10.2024
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