Arwyn Fernandez-Emmerson

As Assistant General Manager, I am responsible for:

• Health & Safety Compliance
• Purchase Orders
• Staff Time sheets
• Liaising with Suppliers
• General Customer and Owner Enquiries
• Debt Collecting
• Day-To-Day running of the parks
• Hire Fleet Check-ins
• Delegated tasks to team members efficiently improving overall productivity.
• Minimised inventory loss for improved profit margins.
• Developed strong relationships with suppliers, ensuring timely delivery of products.
• Provided support to manager during audits, ensuring accurate reports.
• Assisted in recruitment process to build an effective workforce.
• Conducted team meetings on a regular basis, promoting open communication within the team.
• Maintained high standards of the complex ensuring cleanliness and all promotional adverts are in place, enhancing guest secondary spend.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members and everyone who uses the complex.
• Provided excellent guest service leading to repeat business and consumer loyalty.
• Implemented promotional strategies for increased footfall during holiday seasons.
• Managed daily operations to ensure smooth running of the complex.
• Monitored sales performance regularly adjusting strategies as required.
• Handled customer complaints effectively, restoring trust in our brand.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Created a positive work environment, resulting in higher employee morale.
• Handled stock control duties diligently preventing overstocking or shortages.
• Managed cash controls accurately reducing discrepancies at end of day reconciliation.
• Increased staff productivity by providing comprehensive training programmes.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Led and managed administrative staff to maintain smooth daily operations.
• Established clear budgets and cost controls strategies to meet objectives.
• Streamlined processes to improve and optimise office operations.

As Retail Manager, I was responsible for:

Stock Control

Wage Control

Cost Control

Staffing Levels

Working with Local Councils

Order and Deliveries

Recruitment/ Interviews

Achieve GP% - Wet Stock 72% and Dry Stock 68 - 70%

Maintaining Budgets

Liaising with Suppliers

Stock Rotation

Line Checks - Weekly Basis

Health & Safety Compliance

Stock Takes and Unannounced Audits

Summary:

When I appointed RM, the bar was 34th in the Park Holidays Retail League Table, after 8 months of good stock control, wage control and good GP %, the Turnberry bar came in 8th place.

• Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
• Managed customer complaints efficiently, ensuring customer satisfaction at all times.
• Promoted special drinks to increase sales.
• Ensured excellent customer service by maintaining a welcoming and friendly environment.
• Built rapport with regulars, improving customer loyalty and retention rates.
• Followed hygiene standards for safer and healthier surroundings.
• Communicated effectively with kitchen staff ensuring smooth transition from orders to delivery.
• Adapted to fast-paced environment to meet high demand periods successfully.
• Maintained stock levels to ensure continuous operation during peak times.
• Kept bar area clean, enhancing the overall ambiance of the establishment.
• Set up event-specific decorations creating an immersive environment for themed nights or parties.
• Monitored patrons for signs of intoxication maintaining a safe and responsible drinking environment.
• Checked identification for age verification, ensuring compliance with licensing regulations.
• Worked collaboratively in a team, improving overall work efficiency.
• Handled cash transactions for improved speed of service.
• Verified guest ID prior to serving liquor.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Maintained bar stocks, replenishing daily as necessary.
• Refused drinks service to guests without appropriate proof of age.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Collected, washed and put away glassware between guests.
• Served guests spirits, lagers and stouts at bar.
• Followed food safety and hygiene requirements to protect guests.
• Tapped and attached new kegs, avoiding disruptions in supply for patrons.
• Maintained ready supply of counter-top snacks for guests.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.

• Managed stock levels to optimise availability of products.
• Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
• Demonstrated knowledge of products and services for improved customer trust in company offerings.
• Performed opening and closing procedures as per company policy, ensuring store readiness every day.
• Processed card payments for increased transaction efficiency.
• Served customers quickly during peak hours to minimise waiting time.
• Assisted customers with product selection for improved shopping experience.
• Prepared food items as per orders, maintaining taste consistency and quality standards.
• Addressed customer queries, promoting better understanding of products and services.
• Assisted colleagues during busy periods to maintain smooth operation of outlet.
• Enhanced store cleanliness with diligent maintenance tasks.
• Rotated stock regularly to ensure freshness of produce on display shelves.
• Handled cash transactions, ensuring accurate accounting at end of shift.
• Upheld hygiene standards in food preparation areas for safe consumption by customers.
• Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.