William Lewis
Dwygyfylchi,Conwy
Summary
Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in busy environments, resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Known for fostering positive interactions and contributing to high levels of customer satisfaction. Excellent communication and interpersonal skills, combined with keen ability to manage time and tasks efficiently. Ready to contribute to creating welcoming and organised atmosphere,
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Front of house team member
Lava Steakhosue
Conwy, Conwy
08.2025 - 01.2026
- Facilitated positive dining experiences by providing excellent customer service.
- Managed cash transactions accurately, ensuring accurate financial records.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Established rapport with regular diners, fostering a loyal client base.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Maintained high standards of customer service during peak times.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Front of house team member
Gladstone Inn
Dwygyfylchi, Conwy
04.2024 - 08.2025
- Facilitated positive dining experiences by providing excellent customer service.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Maintained high standards of customer service during peak times.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Established rapport with regular diners, fostering a loyal client base.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Enhanced guest experience with a friendly and helpful attitude.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Front of house team member
Penmaenmawr Golf Club
Dwygyfylchi, Conwy
07.2022 - 04.2024
- Facilitated positive dining experiences by providing excellent customer service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Higher National Diploma - Sport
Ysgol Aberconwy
Conwy 09.2024 - 07.2025
GCSEs -
Ysgol Aberconwy
Conwy 09.2019 - 07.2024
Skills
- Customer experience
- Positive attitude
- Excellent communication
- Cash-handling expertise
- Efficient under pressure
- Flexibility
- Order processing
- Professionalism and etiquette
Accomplishments
Junior Captain of Penmaenmawr Golf Club 2023/2024
Affiliations
- Golf
- Strength and Fitness Training
Timeline
Front of house team member
Lava Steakhosue
08.2025 - 01.2026
Higher National Diploma - Sport
Ysgol Aberconwy
09.2024 - 07.2025
Front of house team member
Gladstone Inn
04.2024 - 08.2025
Front of house team member
Penmaenmawr Golf Club
07.2022 - 04.2024
GCSEs -
Ysgol Aberconwy
09.2019 - 07.2024