Wiktoria Kopczynska
Leicester
Summary
Dependable support professional with long history of providing impeccable resident care. Well known for taking appropriate remedial actions with successful outcomes. Proactively handles behaviour issues promptly to avoid irreversible problems.
Overview
5
5
years of professional experience
Work history
Residential support worker (Young people)
MK Healthcare Group
Loughborough, Leicestershire
2025.05 - Current
- Provided emotional support and enhanced self-esteem in young people.
- Collaborated with multidisciplinary teams for comprehensive care provision.
- Fostered a supportive living environment by creating homely surroundings.
- Coordinated with external agencies for additional support services when required.
- Managed challenging behaviours effectively, minimised potential harm and disruption.
- Delivered daily living skills training to encourage independent lifestyle.
Listening Volunteer
Samaritans
2022.10 - 2025.08
- Provided emotional support to people in psychological distress by answering e-mails and phone calls.
- Worked as a part of Leaders Team supporting co-volunteers with safeguarding concerns;
- Worked a a part of Volunteer Support Team
Personal Assistant
Mosaic Ltd. (Monika Staszak)
2020.09 - 2025.08
- Provided personal care to 12-year-old boy with autism.
- Established positive therapeutic relationship
- Child development support
Violence Intervention Project Worker
Turning Point
2024.01 - 2025.05
- Supported young individuals aged 11-25 in police custody for violent offences by delivering resources for employment, promoting diversionary activities, ensuring housing access, advancing mental well-being, and encouraging personal development.
- Followed safeguarding procedures.
- Liaised with professionals such as social workers, teachers, police officers, nurses.
- Achieved project objectives within given time frames through diligent work ethic.
Night care assistant
ALA Care Ltd. (Whetstone Grange Care Home)
2023.03 - 2024.12
- Ensured safety of patients by conducting regular night checks.
- Facilitated communication amongst residents during late hours for a sense of community within the care home.
- Upheld strict adherence to care plans set out by physicians; maintained continuity in patient treatment.
- Documented nightly observations meticulously; provided crucial information for day staff.
- Provided emotional support to distressed residents, promoting a calming environment.
- Assisted with personal care tasks for improvement in patient comfort and dignity.
Care Assistant
Caring Hands Ltd
2021.02 - 2023.05
- .Provided personal care to patients in their private homes;
- Assisted with completing risk assessments and care plans;
- Liaised with family and healthcare professionals;
- Managed up to 20 visits daily.
- Encouraged independence among patients whilst assisting them with tasks.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Education
MSc - Psychotherapeutic Counselling
University of Staffordshire
Stoke-on-Trent 2024.09 -
BSc - Psychology
De Montfort University
Leicester 2020.09 - 2023.06
Diploma NCFE CACHE - Counselling Level 3
Leicester College
Leicester 2023.11 - 2024.07
Course Level 2 - Counselling
Leicester College
Leicester 2023.06 - 2023.09
Skills
- Therapeutic communication
- Safeguarding policies implementation
- Experience managing challenging behaviours
- Record keeping efficiency
- Trauma-Informed care understanding
- Empathetic listening
- Client-Centred approach
HOBBIES
English
Fluent
Polish
Native
German
Elementary
Hobbies and Interests
Volunteering, Cooking, Reading
CONTACT
- PHONE NUMBER: 07591673736
- EMAIL ADDRESS: wiktoriakop36@gmail.com
Timeline
Residential support worker (Young people)
MK Healthcare Group
2025.05 - Current
MSc - Psychotherapeutic Counselling
University of Staffordshire
2024.09 -
Violence Intervention Project Worker
Turning Point
2024.01 - 2025.05
Diploma NCFE CACHE - Counselling Level 3
Leicester College
2023.11 - 2024.07
Course Level 2 - Counselling
Leicester College
2023.06 - 2023.09
Night care assistant
ALA Care Ltd. (Whetstone Grange Care Home)
2023.03 - 2024.12
Listening Volunteer
Samaritans
2022.10 - 2025.08
Care Assistant
Caring Hands Ltd
2021.02 - 2023.05
BSc - Psychology
De Montfort University
2020.09 - 2023.06
Personal Assistant
Mosaic Ltd. (Monika Staszak)
2020.09 - 2025.08