Wiktoria Kopczynska
Leicester
Summary
Dependable support professional with long history of providing impeccable resident care. Well known for taking appropriate remedial actions with successful outcomes. Proactively handles behaviour issues promptly to avoid irreversible problems.
Overview
5
5
years of professional experience
Work history
Residential support worker (Young people)
MK Healthcare Group
Loughborough, Leicestershire
05.2025 - Current
- Provided emotional support and enhanced self-esteem in young people.
- Collaborated with multidisciplinary teams for comprehensive care provision.
- Fostered a supportive living environment by creating homely surroundings.
- Coordinated with external agencies for additional support services when required.
- Managed challenging behaviours effectively, minimised potential harm and disruption.
- Delivered daily living skills training to encourage independent lifestyle.
Listening Volunteer
Samaritans
10.2022 - 08.2025
- Provided emotional support to people in psychological distress by answering e-mails and phone calls.
- Worked as a part of Leaders Team supporting co-volunteers with safeguarding concerns;
- Worked a a part of Volunteer Support Team
Personal Assistant
Mosaic Ltd. (Monika Staszak)
09.2020 - 08.2025
- Provided personal care to 12-year-old boy with autism.
- Established positive therapeutic relationship
- Child development support
Violence Intervention Project Worker
Turning Point
01.2024 - 05.2025
- Supported young individuals aged 11-25 in police custody for violent offences by delivering resources for employment, promoting diversionary activities, ensuring housing access, advancing mental well-being, and encouraging personal development.
- Followed safeguarding procedures.
- Liaised with professionals such as social workers, teachers, police officers, nurses.
- Achieved project objectives within given time frames through diligent work ethic.
Night care assistant
ALA Care Ltd. (Whetstone Grange Care Home)
03.2023 - 12.2024
- Ensured safety of patients by conducting regular night checks.
- Facilitated communication amongst residents during late hours for a sense of community within the care home.
- Upheld strict adherence to care plans set out by physicians; maintained continuity in patient treatment.
- Documented nightly observations meticulously; provided crucial information for day staff.
- Provided emotional support to distressed residents, promoting a calming environment.
- Assisted with personal care tasks for improvement in patient comfort and dignity.
Care Assistant
Caring Hands Ltd
02.2021 - 05.2023
- .Provided personal care to patients in their private homes;
- Assisted with completing risk assessments and care plans;
- Liaised with family and healthcare professionals;
- Managed up to 20 visits daily.
- Encouraged independence among patients whilst assisting them with tasks.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Education
MSc - Psychotherapeutic Counselling
University of Staffordshire
Stoke-on-Trent 09.2024 -
BSc - Psychology
De Montfort University
Leicester 09.2020 - 06.2023
Diploma NCFE CACHE - Counselling Level 3
Leicester College
Leicester 11.2023 - 07.2024
Course Level 2 - Counselling
Leicester College
Leicester 06.2023 - 09.2023
Skills
- Therapeutic communication
- Safeguarding policies implementation
- Experience managing challenging behaviours
- Record keeping efficiency
- Trauma-Informed care understanding
- Empathetic listening
- Client-Centred approach
HOBBIES
English
Fluent
Polish
Native
German
Elementary
Hobbies and Interests
Volunteering, Cooking, Reading
CONTACT
- PHONE NUMBER: 07591673736
- EMAIL ADDRESS: wiktoriakop36@gmail.com
Timeline
Residential support worker (Young people)
MK Healthcare Group
05.2025 - Current
MSc - Psychotherapeutic Counselling
University of Staffordshire
09.2024 -
Violence Intervention Project Worker
Turning Point
01.2024 - 05.2025
Diploma NCFE CACHE - Counselling Level 3
Leicester College
11.2023 - 07.2024
Course Level 2 - Counselling
Leicester College
06.2023 - 09.2023
Night care assistant
ALA Care Ltd. (Whetstone Grange Care Home)
03.2023 - 12.2024
Listening Volunteer
Samaritans
10.2022 - 08.2025
Care Assistant
Caring Hands Ltd
02.2021 - 05.2023
BSc - Psychology
De Montfort University
09.2020 - 06.2023
Personal Assistant
Mosaic Ltd. (Monika Staszak)
09.2020 - 08.2025
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