Vivek Degala
Greater Manchester,United Kingdom
Summary
Dynamic professional with strong foundation in business operations and finance management, complemented by communication and leadership skills. Demonstrates proficiency in sales analytics and operational support, ensuring time efficiency and superior customer service. Committed to leveraging expertise to drive organisational success and enhance business performance.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Assistant manager
Domino's Pizza
Liverpool
11.2024 - Current
- Support day-to-day store operations, ensuring high standards of customer service and operational efficiency.
- Monitored sales performance regularly adjusting strategies as required.
- Lead and motivate team of over 15 staff, providing guidance and performance feedback to enhance team productivity and morale.
- Minimised inventory loss and reducing waste and cost by 10% for improved profit margins.
- Handled customer complaints effectively, restoring trust in brand.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Inbound Sales And Customer Support Associate
Best Way Pharma Group
05.2024 - 08.2025
- Resolved 95% of customer issues promptly and professionally, maintaining a high satisfaction rate and minimizing escalations to less than 5%.
- Oversaw daily operations, ensuring the timely completion of 150 tasks per day and strict adherence to company policies and procedures.
- Consistently exceeded customer satisfaction targets by providing timely and accurate information.
- Accurately processed customer orders and returns, ensuring efficient fulfillment.
- Actively participated in team meetings to contribute ideas for process improvement.
Business and Data Administrator
NHS
11.2022 - 12.2023
- Spearheaded data administration tasks at NHS England, ensuring accuracy, completeness, and confidentiality in handling sensitive healthcare information.
- Proficiently managed and maintained databases, regularly updating records and implementing efficient data storage solutions for streamlined access and retrieval.
- Implemented robust quality assurance measures to validate data integrity, conducted audits, and adhered to data governance policies, contributing to the reliability of healthcare data.
- Facilitated effective communication and collaboration with internal teams, ensuring seamless information flow and addressing data-related queries promptly.
- Actively participated in process improvement initiatives, identifying inefficiencies, and implementing solutions to enhance data administration workflows, contributing to increased operational efficiency within NHS England.
Business Manager
Chaiiwala
10.2021 - 10.2022
- Managed day-to-day operations of Chaiiwala Cafe, overseeing staff performance, and customer service, and ensuring smooth functioning of all aspects of the establishment.
- Led a diverse team, providing guidance, training, and motivation to ensure a positive work environment and optimal service delivery.
- Prioritized customer satisfaction by implementing effective communication strategies, addressing feedback, and resolving issues promptly, resulting in increased customer loyalty.
- Successfully handled inventory control, procurement, and supply chain logistics to minimize costs, reduce waste, and maintain optimal stock levels.
- Implemented sales strategies and promotional activities, contributing to revenue growth and increased foot traffic, showcasing a proactive approach to business development.
- Strong communicator with excellent grammar and vocabulary, ready to ask questions and offer solutions.
Education
Master of Business Administration - Business Administration
University of Central Lancashire
Preston, Lancashire 09.2021 - 10.2023
B.Tech - Computer Science and Engineering
Hindustan University
06.2016 - 05.2020
Skills
- Business operations
- Communication excellence
- Leadership proficiency
- Finance management
- Time efficiency
- Customer Service
- Operational support
- Sales analytics
- Technical proficiency
Languages
English
Proficient (C2)
Hindi
Advanced
Telugu
Proficient (C2)
Personal Information
Gender: Male
Affiliations
- Exploring new ideas
- Participating in social events
Timeline
Assistant manager
Domino's Pizza
11.2024 - Current
Inbound Sales And Customer Support Associate
Best Way Pharma Group
05.2024 - 08.2025
Business and Data Administrator
NHS
11.2022 - 12.2023
Business Manager
Chaiiwala
10.2021 - 10.2022
Master of Business Administration - Business Administration
University of Central Lancashire
09.2021 - 10.2023
B.Tech - Computer Science and Engineering
Hindustan University
06.2016 - 05.2020
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