Pamela Lekomanyane
Port Elizabeth
Summary
Motivated Assistant Manager with strong leadership and organisational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager
Eastern Cape Department of Transport
Port Elizabeth
11.2023 - I currently work here
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored compliance with health and safety regulations, reducing incidents in the workplace.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Prepared statements detailing operational detail and key performance indicators.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Oversaw work of administrative staff supporting [Type] operations and facilitated key cross-functional collaboration.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Administrative Officer
Eastern Cape Department of Transport
Port Elizabeth
11.2021 - 10.2023
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
- Created employee attendance reports verifying compliance with company policy.
- Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
- Photocopied and printed documents for office team members.
- Coordinated meeting rooms and agendas.
- Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
- Supervised junior administrative staff, providing training and guidance to improve performance.
- Entered and verified computer data to create reliable records.
- Prepared detailed reports and presentations for management, supporting decision-making processes.
- Reconciled and kept safe small amounts of petty cash in line with financial regulations.
- Facilitated communication between departments, enhancing teamwork and project success rates.
- Implemented filing systems, increasing ease of access to critical documents and data.
- Assisted in the organisation of corporate events, contributing to successful execution and positive outcomes.
- Sorted and distributed incoming mail and communications.
- Processed incoming and outgoing correspondence, ensuring timely distribution and response.
- Analysed and improved office processes, implementing solutions that enhanced overall productivity.
- Classified and coded documents for easy staff access and retrieval.
- Liaised with external agencies and suppliers, maintaining strong working relationships.
- Forwarded letters, packages and other incoming correspondence to staff and departments without delays.
- Assisted in budget preparation and expense management, contributing to financial oversight.
- Completed routine record audits to remove outdated files.
- Booked client appointments via online systems and maintained master calendar.
- Wrote professional business correspondence to handle inquiries and complaints.
Administrative Officer
North West Department of Community Safety and Transport Management
Mafikeng
10.2020 - 09.2021
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
- Created employee attendance reports verifying compliance with company policy.
- Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
- Photocopied and printed documents for office team members.
- Coordinated meeting rooms and agendas.
- Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
- Prepared detailed reports and presentations for management, supporting decision-making processes.
- Entered and verified computer data to create reliable records.
- Coordinated appointments and meetings for senior staff, optimising schedules for productivity.
- Facilitated communication between departments, enhancing teamwork and project success rates.
- Operated copy equipment, printers and other office machines to support staff with administrative ad hoc tasks.
- Implemented filing systems, increasing ease of access to critical documents and data.
- Prepared expense reports accurately and forwarded to accounting for approval and processing.
- Processed incoming and outgoing correspondence, ensuring timely distribution and response.
- Produced statistical analysis and reporting using Excel.
- Analysed and improved office processes, implementing solutions that enhanced overall productivity.
- Liaised with external agencies and suppliers, maintaining strong working relationships.
- Updated spreadsheets with key metrics to track information for staff.
- Scheduled and coordinated travel arrangements for executives, ensuring smooth business trips.
- Completed routine record audits to remove outdated files.
- Arranged business travel with cost-efficient hotels and transportation.
- Wrote professional business correspondence to handle inquiries and complaints.
- Booked accommodation and made travel arrangements for senior staff members, securing best deals within desired dates and timeframes.
Administrative Officer
North West Department of Community Safety and Transport Management
Mafikeng
03.2018 - 08.2020
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
- Created employee attendance reports verifying compliance with company policy.
- Maintained manual and electronic filing and information systems, ensuring ready available and accurate data.
- Photocopied and printed documents for office team members.
- Coordinated meeting rooms and agendas.
- Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
- Greeted visitors, recorded personal information and directed to appropriate department with professionalism.
- Prepared detailed reports and presentations for management, supporting decision-making processes.
- Entered and verified computer data to create reliable records.
- Coordinated appointments and meetings for senior staff, optimising schedules for productivity.
- Facilitated communication between departments, enhancing teamwork and project success rates.
- Implemented filing systems, increasing ease of access to critical documents and data.
- Sorted and distributed incoming mail and communications.
- Prepared expense reports accurately and forwarded to accounting for approval and processing.
- Processed incoming and outgoing correspondence, ensuring timely distribution and response.
- Produced statistical analysis and reporting using Excel.
- Analysed and improved office processes, implementing solutions that enhanced overall productivity.
- Liaised with external agencies and suppliers, maintaining strong working relationships.
- Assisted in budget preparation and expense management, contributing to financial oversight.
- Updated spreadsheets with key metrics to track information for staff.
- Scheduled and coordinated travel arrangements for executives, ensuring smooth business trips.
- Completed routine record audits to remove outdated files.
- Arranged business travel with cost-efficient hotels and transportation.
- Identified scheduling conflicts and provided regular scheduling updates to team during weekly team meetings.
- Wrote professional business correspondence to handle inquiries and complaints.
- Booked accommodation and made travel arrangements for senior staff members, securing best deals within desired dates and timeframes.
- Assisted individuals with locating correct personnel or resources for different concerns.
Internship
North West Department of Community Safety and Transport Management
Mafikeng
03.2017 - 02.2018
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Bachelor of Commerce Honours - Transport Economics
University of South Africa
Port Elizabeth 02.2023 - 03.2024
Bachelor of Commerce - Transport Economics
North West University
Mafikeng 02.2011 - 12.2016
Masters in Commerce - Transport Economics
University of South Africa
Port Elizabeth 04.2025 - Current
Skills
- Customer service
- Team building
- Project management
- Data analysis
- Operational efficiency
- Conflict resolution
- Communication skills
- Budget management
- Staff training
- Leadership skills
- Excellent communication
- Customer relationship building
- Operational support
- Staff mentoring
- Strategic planning
- Task prioritisation
- Performance monitoring
- Outstanding customer service
- Staff scheduling
- Report generation
- Business operations understanding
- Compliance awareness
- Supervisory expertise
- Profit and Loss Analysis
- Negotiation
- Proactive initiative taker
- Department management
- Budget planning
- General office administration
- Finance management
- Administrative procedures
- Regulatory compliance
- Logistical planning
- Budgeting and financial analysis
- Financial risk analysis
- Public relations strategies
- HR policies and procedures
- Reliable follow-through
- Physical resource management
- Sustainability initiatives
- Corporate governance
- Positive attitude
- Customer service excellence
- Creative thinking
- Time-management
- Staff management
- Decision making
Timeline
Masters in Commerce - Transport Economics
University of South Africa
04.2025 - Current
Assistant Manager
Eastern Cape Department of Transport
11.2023 - I currently work here
Bachelor of Commerce Honours - Transport Economics
University of South Africa
02.2023 - 03.2024
Administrative Officer
Eastern Cape Department of Transport
11.2021 - 10.2023
Administrative Officer
North West Department of Community Safety and Transport Management
10.2020 - 09.2021
Administrative Officer
North West Department of Community Safety and Transport Management
03.2018 - 08.2020
Internship
North West Department of Community Safety and Transport Management
03.2017 - 02.2018
Bachelor of Commerce - Transport Economics
North West University
02.2011 - 12.2016