Victoria Weston
Aberdeen
Summary
Seasoned professional with over 10 years of customer service experience, adept at employee training and administrative task execution. Demonstrates outstanding communication skills and a team-oriented approach, ensuring efficient multitasking and quick learning in dynamic environments. Proficient in computing knowledge, including Microsoft systems, EMIS, and Docman, with a proven track record of working effectively with healthcare professionals. Career goals include leveraging extensive expertise to enhance organisational efficiency and contribute to the success of the team.
Overview
17
17
years of professional experience
Work history
Medical receptionist in GP
Newburn Medical
Aberdeen, Aberdeen City
2024.11 - Current
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Processed medical information for maintaining up-to-date patient records including the use of Engage, DOCMAN, Microsoft and EMIS systems.
- Organised regular follow-ups with patients for improved health outcomes.
- Managed telephone lines, providing accurate information to callers when required.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Scheduled patient appointments using EMIS booking system.
Bus Driver
First Bus
Aberdeen, ABE
2022.08 - 2024.10
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Used quick thinking to adjust to any issues out on service.
- Knowledge of public safety and road safety.
- Performed safety checks before and after shifts, completing daily checklists.
- Advised passengers on most cost-effective fares and services.
- Reported delays and accidents to dispatchers at head office.
Store Manager
Ultra Catering Ltd
Aberdeen, ABE
2019.09 - 2022.08
- Oversaw store opening and closing, including reconciling cash drawers, and filing paperwork.
- Managed day-to-day work operations, including supervision and assignment of tasks for various team members. .
- Addressed customer issues to ensure swift and successful resolution.
- Worked with staff to make flexible rota that fit to their own schedule.
- Used Microsoft excel and other programmes to check weekly sales, hours, and stock management.
- Trained myself up from supervisor to store manager with insights from other stores and use of online training to improve sales and use of hours.
- Worked with supervisors and employees to improve work ethic and efficiency.
Customer Assistant
Tesco Extra
Inverurie, ABD
2010.10 - 2019.08
- Provided assistance to customers seeking advice on clothing products, ensuring outstanding levels of guidance and service.
- Assisted team members in visual merchandising of new stock to maintain appealing clothing displays.
- Maintained stock levels through consistent monitoring and replenishments when necessary.
- Handled cash and card payments, managing accurate and efficient balancing and cashing up.
- Obtained information to resolve customer inquiries.
Customer Assistant
J.G.Ross Bakers
Elgin, MRY
2009.08 - 2010.10
- Rotated prepared bakery items to maintain appetising, visually appealing appearance.
- Replenished stock shelves to ensure constant product availability.
- Ensured cleanliness of bakery and preparatory area, strictly following safety and disinfection guidelines to sustain safe work environment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Education
HNC - Animal Care
North East Scotland College
Craibstone, AberdeenCity and Guilds Diploma 2 - Professional Food and Beverage Service
Moray College
Elgin, MRYCity and Guilds Diploma 1 - Professional Cookery and Food and Beverage Service
Moray College
Elgin, MRYHigh School Diploma - Highers (SQA)
Elgin Academy
Elgin, MRYSkills
- 10years of customer service experience
- Employee training
- Outstanding communication skills
- Team-orientated
- Efficient multitasker
- Quick Learner
- Good computing knowledge including Microsoft systems, EMIS and Docman
- Working with healthcare professionals
- Administrative tasks execution
References
Can provide references on request.
Timeline
Medical receptionist in GP
Newburn Medical
2024.11 - Current
Bus Driver
First Bus
2022.08 - 2024.10
Store Manager
Ultra Catering Ltd
2019.09 - 2022.08
Customer Assistant
Tesco Extra
2010.10 - 2019.08
Customer Assistant
J.G.Ross Bakers
2009.08 - 2010.10
City and Guilds Diploma 2 - Professional Food and Beverage Service
Moray College
City and Guilds Diploma 1 - Professional Cookery and Food and Beverage Service
Moray College
High School Diploma - Highers (SQA)
Elgin Academy
HNC - Animal Care
North East Scotland College