Deborah Butler

I took on this role as a temporary position to cover maternity leave. I was at a time in my life where I had a lot of personal change and my previous role unfortunately did not suit my needs. I had full intention of possibly returning, the door was always open at eCube. However, I never expected to enjoy and embrace my new role as much as I have. Within my time working in the practice I feel I have become an important member of the team. It has made me re-think my future and what I would like to achieve. I would love to remain in healthcare administration and my aim would to progress with a surgery enviornment.

• Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
• Streamlined the check-in process to reduce patient waiting time significantly.
• Managed telephone lines, providing accurate information to callers when required.
• Maintained confidentiality of medical documents as per data protection regulations.
• Handled prescriptions diligently, minimising any potential errors or miscommunications.
• Enhanced communication with patients by addressing their queries and concerns promptly.
• Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
• Coordinated with medical staff to ensure efficient care provision for all patients.
• Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
• Ensure smooth operation of front desk activities whilst handling emergencies professionally.
• Process medical information for maintaining up-to-date patient records.
• Facilitated seamless administration in GP office, ensuring a positive experience for patients and other members of staff.
• Work flexibly with colleagues to cover shifts and provide continuous support when we are not fully staffed.
• I have taken the role on of training new and current staff members with many varied roles of administration.
• I work closely with the practice manager with creating training programmes and developing standing operating procedures.

My job role at eCube has always been a very varied role. Since Covid has hit, it has unfortunately caused our company many issues. Being an aviation company relying heavily on our travel industry it has affected business largely. My main responsibility is arranging for airlines to return their aircrafts to our facility, when they have come to either their end of lease or end of life and are looking to dismantle their aircraft. With this section of my job, I was dealing with owners of aircrafts, airlines and pilots globally. This part of my role comes with a lot of responsibility. We need to ensure that we have all correct and efficient information ready for HMRC to declare aircrafts into our country and ensure we hold correct Visas for Border Force and St Athan airport insprections. If we provided them with incorrect information this could cause many problems for Great Britain customs and we could face many fines and even closure. We do not have as many aircrafts arriving lately so one of my main focuses is to now support all areas of eCube with any administration needs. From this this I have gained experience and knowledge in many different departments. For example reception cover duties, sales, social media marketing. Since having different experiences it has resulted in me now wanting a new challenge and to further my career to another level.

• Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees.
• Led staff meetings for up to teams of 10 to communicate customer projects and report how well the team had performed during an aircraft dismantle project.
• Improved automation possibilities for managing client correspondence, record tracking and data communications.
• Produced purchase orders, sales quotes and invoices, both internally and external. Ensure all airlines have been invoiced for services provided and reporting monthly.
• Precise and organised with extensive knowledge of Microsoft offices and SAGE 50 accounts programme.
• Ensured any financial discrepancies were resolved by accurately managing banking transactions, financial records, accounts payable and accounts receivable.
• General office duties.

As a finance assistant, I was responsible for providing financial support to the whole of the finance department. This was based in a fast paced office environment.

- Perform day to day processing of financial transactions and ensure they are maintained in an effect and accurate manner.

- Receive and verify invoices and purchase requisitions for goods and services. Prepare the purchase orders and enter all data for the payments and receipts.

- Complete orders for many different suppliers and material orders for the current building sites. Also arrange any meetings for any potential sub-contractors.

- Handle all phone contracts and maintenance of the phones throughout the company.

- Maintain and ensure full confidentiality of all the financial and employees files.

- Communicated with suppliers/contractors to reconcile invoice payments.

- General office admin, asking the phones, greeting clients or contractors, operate office equipment, arrange any repairs for faulty equipment, maintain records and keep the office systems updated.

This job was undertaken in a part time role in order to support my return to further education. It was a role that I thoroughly enjoyed and excelled in. I worked closely with many different managers to constantly deliver a professional but great environment for staff and customers. They actually wanted to train me to become a supervisor role which then would of lead to assistant management.

- Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.

- Promptly communicated refill orders to bar staff, maintaining seamless workflow.

- Attended weekly staff meetings and briefings to maintain up-to-date knowledge of promotions, upcoming events and menu changes.

- Processed cash and card payments accurately and efficiently.

- Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.

- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.

- Checked in with customers during meals, ensuring orders were received correctly and met guests' expectations.

- Warmly greeted guests upon arrival, cultivating positive, welcoming atmosphere to exceed customer expectations.