Mariam Ali
London,Glasgow City
Summary
I am a dedicated, compassionate, and reliable professional with experience working across educational, healthcare, and customer service environments. I have supported children with special educational needs in a range of school settings, providing both one-to-one and group support to help pupils engage in learning, build confidence, and achieve their individual goals. Through this work, I have developed patience, adaptability, and strong communication skills when supporting individuals with diverse needs. In addition, I have experience working as an exam invigilator, where I demonstrated excellent attention to detail, organisation, and the ability to maintain a calm and professional environment during formal examinations. My role as a GP receptionist further strengthened my administrative and interpersonal skills, as I regularly handled confidential information, coordinated appointments, and communicated effectively with patients and healthcare professionals in a busy setting.
Alongside this, my background in customer service has allowed me to develop strong problem-solving abilities and the confidence to interact with people from a wide range of backgrounds while delivering a high standard of service. I pride myself on being approachable, organised, and professional, with the ability to work both independently and as part of a team. I am passionate about supporting others and contributing positively to any organisation I work within, and I am eager to continue developing my skills while making a meaningful impact in my role.
Overview
3
3
years of post-secondary education
Work history
Medical receptionist in GP
Fountayne road medical practice
london, Hackney
- Provided administrative and reception support in a busy GP practice.
- Managed incoming telephone call and responded to patient enquiries.
- Scheduled patient appointments and maintained accurate records.
- Used EMIS WEB to access and update patient records.
- Registered new patients and maintained confidential documents.
- Scanned and uploaded documents onto EMIS WEB to update patient records.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
- Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
- Produced high-volume repeat prescriptions.
Primary school SEN teacher
Ripple road primary school
london, Barking and Dagenham
- Provided one-to-one support to three children diagnosed with autism who were assigned to my care.
- Assisted students with classroom tasks and learning activities.
- Supported emotional wellbeing and behavioural development with both verbal and non-verbal children.
- Worked closely with teachers to help children engage with lessons by creating customised activities that suit their academic abilities.
- Helped create a positive and inclusive learning environment.
- Implemented effective behavioural management strategies, promoting a conducive learning environment.
- Delivered tailored learning experiences by creating personalised lesson plans for SEN students.
- Assisted mainstream teachers in integrating SEN children into general classrooms whenever suitable, provided necessary guidance about adaptations required in teaching style or lesson plans.
Exam invigilator
Stepney all saints school
london, Tower Hamlets
- Supervised students during examinations to ensure exam regulations were followed.
- Maintained a calm and controlled examination environment.
- Ensured students were adhered to exam rules and procedures.
- Assisted with distributing and collecting exam papers.
- Reported any irregularities according to school policy
- Maintained records of attendance, enabling efficient tracking of absentees during examinations.
SEN teaching assistant
St Mary & St Michael Catholic Primary School
london, Tower Hamlets
- Supported a non verbal child with autism in a classroom setting
- Helped student remain focused and engaged in lesson by setting up activities that will catch their attention.
- Provided encouragement and support tailored to individual learning needs.
- Facilitated group activities to promote social interaction among SEN students.
- Monitored student response to activities, conducting modifications to achieve optimal learning outcomes.
- Helped children with eating, dressing and other aspects of personal care while encouraging independence.
Barista
Starbucks Coffee
london, canning town
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Managed high volume orders during peak hours maintaining quality of service.
- Maintained cleanliness of the café area whilst preparing orders.
- Promoted seasonal beverages effectively increasing their uptake.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
Education
Diploma of Higher Education - Health and social care level 3
Mulberry UTC
London 2019.09 - 2021.07
Higher National Diploma - health and social care
GBS university
london 2022.01 - 2023.08
Skills
- Strong administrative and organisation skills
- Answering telephone enquiries
- Scheduling appointments
- Strong admin and IT computer skills
- One-to-one support for children with special educational needs
- Behavioural support and safeguarding awareness
- punctual and always ahead of time
- Teamwork and problem solving skills
- Professional and Friendly customer service skills
- Maintaining private and confidentiality within a professional setting
Languages
English
Beginner
Hindi
Beginner
Urdu
Beginner
Punjabi
Beginner
Timeline
Higher National Diploma - health and social care
GBS university
2022.01 - 2023.08
Diploma of Higher Education - Health and social care level 3
Mulberry UTC
2019.09 - 2021.07
Medical receptionist in GP
Fountayne road medical practice
Primary school SEN teacher
Ripple road primary school
Exam invigilator
Stepney all saints school
SEN teaching assistant
St Mary & St Michael Catholic Primary School
Barista
Starbucks Coffee