Veronica Okon
Birmingham
Summary
Illustration student with a strong foundation in hospitality seeking opportunities to expand skill set. Eager to learn and adapt to new challenges in various environments. Committed to applying creativity and artistic skills in practical settings. Proven ability to engage with diverse audiences and enhance customer experiences.
Overview
3
3
years of professional experience
Work history
Bar Staff
Mitchells & Butlers - Drakes Drum
Birmingham
2025.10 - Current
- Ensured preparation of beverages met quality standards.
- Supported adherence to health and safety regulations.
- Assisted in resolving customer disputes to maintain business reputation.
- Facilitated accurate accounting through cash handling.
- Restocked bar supplies efficiently during peak hours.
- Collaborated with team members in a high-pressure environment.
- Communicated effectively with kitchen staff for service delivery.
Bar Staff / Waitress
Whitbread- Bar and Block Birmingham
Birmingham
2024.07 - 2025.10
- Assisted in learning preparation of new drinks and garnishes.
- Maintained cleanliness of bar and restocked supplies following FIFO protocol.
- Seated guests and inquired about allergies or intolerances.
- Served multiple customers simultaneously while preparing drinks for the restaurant.
- Handled complaints promptly and escalated larger issues to team leaders.
- Cleaned stock room and cellar while changing beer barrels.
- Restocked breakfast buffet with pastries, drinks, cereals, and yoghurts while managing guest check-ins and payments.
Bar Staff
Bella Italia Birmingham
Birmingham
2023.08 - 2023.10
- Assisted in preparation of beverages according to established standards.
- Developed hospitality skills through interaction with customers in a fast-paced environment.
- Provided support to team members to ensure a friendly atmosphere.
- Received and processed orders from wait staff promptly.
- Maintained cleanliness of dishes and glassware post-service.
- Adhered to brand image by keeping personal appearance tidy.
- Mixed drinks and served various beverages to guests.
- Worked in a fast pace environment within a team
Waitress
Bella Italia Coventry
Coventry
2023.07 - 2023.07
- This was a work experience for my sixthform but I do believe it taught me a lot
- Set, serve and clean tables.
- Greet and seat customers allowing for quick and high-quality service.
- Always be kind and welcoming to the guests.
- I kept myself organised and well presented.
- Resolve customer complaints promptly
Education
GCSE - English, Maths, Science, Art, History, Religious Education, German, Polish
Bishop Walsh School
2017.01 - 2022.01
A level - Psychology, English, Art
Bishop Walsh Sixth Form
2022.01 - 2024.01
Bachelor of Arts - Illustration
University of Derby
Birmingham 2024.01 -
Skills
- Customer service
- Multitasking
- Communication skills
- Problem solving
- Menu knowledge
- Table service
- Inventory management
- Stock rotation practices
- Alcohol serving certification
Languages
English
Native
Polish
Native
Timeline
Bar Staff
Mitchells & Butlers - Drakes Drum
2025.10 - Current
Bar Staff / Waitress
Whitbread- Bar and Block Birmingham
2024.07 - 2025.10
Bachelor of Arts - Illustration
University of Derby
2024.01 -
Bar Staff
Bella Italia Birmingham
2023.08 - 2023.10
Waitress
Bella Italia Coventry
2023.07 - 2023.07
A level - Psychology, English, Art
Bishop Walsh Sixth Form
2022.01 - 2024.01
GCSE - English, Maths, Science, Art, History, Religious Education, German, Polish
Bishop Walsh School
2017.01 - 2022.01