Jessica Thorpe
Sutton,Surrey
Summary
Experienced hospitality professional with a strong background in bartending and customer service. Demonstrates expertise in handling intoxicated customers, maintaining bar atmosphere, and employing effective alcohol serving techniques. Skilled in time-efficient service, handling customer complaints, and recognising underage patrons. Proficient in the use of bar equipment, drink preparation, and till and cash handling. Known for outstanding customer service, suggestive selling, and hospitality etiquette. Committed to providing proactive and positive customer service with poise under pressure. Career goal includes advancing within the hospitality industry while enhancing skills in employee training and management.
Hard-working, with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
28
28
years of professional experience
Work history
Bar staff
Lord nelson
North Cheam, Sutton
2019.10 - Current
- Engaged customers in friendly conversation, fostering a welcoming atmosphere and enhancing their experience.
- Served customers promptly for their satisfaction.
- Resolved customer complaints diplomatically, ensuring satisfaction and retention.
- Cultivated customer loyalty through exceptional interpersonal skills and attentive service.
- Trained new staff in bartending techniques for improved performance.
- Checked ID cards to prevent underage drinking.
- Refused drinks service to guests without appropriate proof of age.
- Verified guest ID prior to serving liquor.
- Ensured compliance with all hygiene standards by proper cleaning of utensils and equipment.
- Maintained cleanliness of bar area by regular wiping and sanitising.
- Cleared glasses from tables promptly to ensure cleanliness and organisation.
- Stocked bar adequately, ensuring smooth operations during peak hours.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Domiciliary care assistant
squirrels care home
Worcester Park, Sutton
2018.10 - 2019.04
- Home care assistant, providing professional support to individuals in their own homes.
- Delivering high quality assistance in personal hygiene to cooking and cleaning , meal preparation and companionship.
- Assisting with getting in and out of bed.
- Preparing medication.
- assisting in any emergencies and extra care if needed.
Training squad team member
mc donalds
sutton, surrey
1998.07 - 2018.09
- serving customers with a high standard of customer service
- delivering fresh quality food
- maintaining food safety hygiene requirements
- training other staff members to work to high quality customer service levels.
- dealing with fast pace work environment problems, to a high standard whilst maintaining quality customer service levels.
Education
NVQ Level 3 - beauty therapy
Nescot college
Epsom, Surrey 09/2009 - 06/2011
GCSEs - high school
Cheam High School
North Cheam, Sutton 09/1993 - 06/1998
Skills
- Bar sanitation procedures
- Customer complaint resolution
- Proactive customer service
- Hospitality standards
- Effective communication
- Exceptional customer service
- Welcoming attitude
- Calmness under pressure
- Customer Service
- Table management
- Calmness under pressure
Timeline
Bar staff
Lord nelson
2019.10 - Current
Domiciliary care assistant
squirrels care home
2018.10 - 2019.04
Training squad team member
mc donalds
1998.07 - 2018.09
GCSEs - high school
Cheam High School
09/1993 - 06/1998
NVQ Level 3 - beauty therapy
Nescot college
09/2009 - 06/2011