Summary
Overview
Work history
Education
Skills
References
Timeline
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Daniel Crandon

Brynmawr,Blaenau Gwent

Summary

Dedicated hospitality professional with extensive expertise in customer service and pub management. Demonstrates strong communication skills, adept at handling customer complaints and ensuring compliance with health regulations. Proficient in cash handling, payment processing, and transaction recording, with a keen understanding of licensing laws and alcohol serving techniques. Committed to maintaining pub safety procedures and providing proactive, positive customer service. Career goal includes advancing within the hospitality industry while enhancing operational efficiency and customer satisfaction.

Reliable and personable, combining excellent communication and teamwork skills. Demonstrated ability to manage time effectively and adapt to fast-paced environments. Ready to contribute to customer satisfaction and operational efficiency in [Desired Position] role.

Overview

1
1
year of professional experience
10
10
years of post-secondary education

Work history

Bar Staff

Exchange Hospitality Ltd
Brynmawr, Blaenau Gwent
2025.09 - Current
  • Managed customer disputes effectively, preserving the business reputation.
  • Served customers to foster a friendly atmosphere.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Restocked bar efficiently during busy periods.
  • Checked identification to maintain legal compliance.
  • Prepared beverages, ensuring consistent quality.
  • Made cocktails for customer enjoyment.
  • Liaised with kitchen staff for seamless service delivery.
  • Ensured customer satisfaction by providing excellent service.

Education

Certificate of Higher Education - Multi Skills Construction

Coleg Gwent
Ebbw Vale
2025.09 -

GCSEs - Digital Technology, English Maths, Applied Science, Geography, History, Welsh

Brynmawr Foundation School
Brynmawr, Blaenau Gwent
2020.09 - 2025.07

NVQ Level 1 - Equality & Diversity, Enterprise Skills, Wales, Europe & The World

Brynmawr Foundation School
Brynmawr
2020.09 - 2025.07

Skills

  • Time-Efficient service
  • Patience and tolerance
  • Product stocking
  • Alcohol serving techniques
  • Knowledge of licensing laws
  • Handling customer complaints
  • Flexible working hours
  • Customer queuing management
  • Pub safety procedures
  • Transaction recording
  • Comfortable with late hours
  • Cash handling
  • Customer Service
  • Payment Processing
  • Verbal communication
  • Hospitality etiquette
  • Organised and reliable
  • Professional attitude
  • Strong communication
  • Health regulatory compliance
  • First aid training
  • Proactive and positive customer service

References

References available upon request.

Timeline

Bar Staff

Exchange Hospitality Ltd
2025.09 - Current

Certificate of Higher Education - Multi Skills Construction

Coleg Gwent
2025.09 -

GCSEs - Digital Technology, English Maths, Applied Science, Geography, History, Welsh

Brynmawr Foundation School
2020.09 - 2025.07

NVQ Level 1 - Equality & Diversity, Enterprise Skills, Wales, Europe & The World

Brynmawr Foundation School
2020.09 - 2025.07
Daniel Crandon