Uzoma Luke
Northampton,Northampyonshire
Summary
Proactive and driven, equipped with strong leadership capabilities and excellent problem-solving skills. Demonstrates proficiency in team coordination and strategic planning, ensuring smooth operational flow. Dedicated to fostering a productive and positive work environment, ready to make a significant impact in my new role.
Results-driven First Line Manager with a history of leading teams to exceed performance targets. Skilled in improving operational workflows and boosting team morale, resulting in enhanced productivity and employee retention. Recognised for implementing successful training programmes that foster growth and development within the team.
Takes on challenges, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work history
First line manager
Clipper
Northampton, Northamptonshire
2022.09 - Current
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Streamlined operations for improved productivity and efficiency.
- Delegated tasks effectively, ensuring smooth workflow and high-quality output.
- Encouraged open feedback, fostering an environment of mutual respect and growth.
- Facilitated productive meetings with clear objectives and outcomes.
- Fostered a positive work environment through regular team-building activities.
- Organised staff rosters to ensure optimal coverage during peak hours.
- Reviewed staff performance and provided personalised feedback in appraisals.
- Achieved KPIs through team motivation and incentivisation.
Shift manager
GXO Limited
Northampton, Northamptonshire
2025.11 - 2025.01
- Conducted training sessions for enhanced employee performance.
- Maintained high standards of cleanliness and organisation in the workspace.
- Led by example to inspire a strong work ethic among team members.
- Enforced company policies consistently to maintain discipline within the team.
- Handled day-to-day administrative tasks, enabling smooth operation of the facility.
- Streamlined operations for improved productivity and efficiency.
- Resolved customer complaints, resulting in increased satisfaction levels.
- Communicated regularly with upper management regarding team progress and challenges.
- Promoted from within due to commitment, reliability, and leadership skills.
- Encouraged open feedback, fostering an environment of mutual respect and growth.
- increased workplace safety through routine equipment maintenance and inspections.
- Delegated tasks effectively, ensuring smooth workflow and high-quality output.
- Fostered a positive work environment through regular team-building activities.
- Achieved KPIs through team motivation and incentivisation.
- Supported staff learning and development for improved team capabilities.
- Led daily team briefings to improve productivity and performance.
- Planned, scheduled and delegated daily tasks, consistently meeting
Champion
Clipper
Northampton, Northamptonshire
2020.09 - 2021.09
- Supported other departments as required; demonstrated flexibility and team spirit.
- Kept work areas clean, promoting better productivity and safety standards.
- Collaborated with team members for smooth warehouse operations.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Assisted in inventory management, ensuring accurate records were kept.
- Communicated effectively with supervisors, improving overall workflow.
Education
Level 3 - Transport and Warehouse supervisor
DeereApprenticeship LTD
Northampton07.2025
Skills
- Decision-Making proficiency
- Constructive feedback giving
- Communication excellence
- Organised approach
- Process improvement insight
- Leadership acumen
- Time management mastery
- Performance metrics analysis
- Company policies enforcement
- Financial reporting
- Empathetic communication
- Workforce planning
- Cost-reduction strategies
- Conflict resolution expertise
- Safety compliance
- Process Improvement
- Performance Management
- Issue analysis
- Skilled multitasker
- Health and Safety regulations
- HSE regulations
- Team training
- Operation Monitoring
- Customer interaction
- Teamwork and collaboration
- Recruitment and hiring
- Information tracking
- Issue resolution
- Operational efficiency
- Proficient in english
- MS office suite proficiency
Additional Information
Hobbies: Reading a book and sports