Mark Stone
Chesterfield,Derbyshire
Summary
Results-driven Warehouse and Office Professional experienced in leading teams and managing operations within fast-paced environments. Achieved operational success through effective leadership, implementing KPIs, and fostering a collaborative workplace culture. Focused on driving productivity improvements, maintaining safety standards, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
Work History
First Line Manager
DHL Supply Chain
Worsop, Derbyshire
01.2024 - Current
- Managed a team of 15 direct reports, driving performance through regular coaching and feedback sessions.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing operation.
- Led weekly team meetings to discuss progress, address issues, and plan future strategies.
- Instructed staff clearly to meet production targets.
- Oversaw daily operations, allocating resources efficiently to meet deadlines.
- Trained and coached junior team members to maximize knowledge and competencies.
- Facilitated conflict resolution among team members to enhance group harmony and sustain productivity.
- Addressed staff and resource deficiencies to support operational effectiveness.
- Mentored junior managers, guiding their professional development and preparing them for leadership roles.
- Fostered a culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Consistently followed all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Monitored worker behaviours and enforced standards for consistent safety protections.
Warehouse Operative
Wilkos
01.2011 - 01.2023
- Operated LLOP, Zimmer, and VNA for efficient material handling
- Plan the delivery and dispatch of items.
- Monitor stock levels and set aside storage space.
- Make sure stock is stored correctly and safely.
- Store goods and materials in warehouse
- Getting goods ready for transport
- Paper picking and packing.
- Performing stock counts weekly to pressing deadlines
- Conducted quality checks on products to maintain compliance with quality standards.
- Monitor production and carry out basic testing and quality checks.
- Clean and maintain work areas.
- Using a radio to communicate with other staff.
- Operating waste compactors
- Planned work rotas and organised recruitment and training to ensure adequate staffing and skill coverage.
- Report faults to maintenance staff
- Updating database
- Breakdown: 2020 – 2023 - First Line Manager, 2011 – 2019 - Section Leader and picker, 2011 – 2011 - Picker
Education
NVQ Level 2 -
Team Leading
Level 2 -
Math and English
Level 2 -
ITC
Level 2 - Pending
Understanding Mental Health First Aid and Mental Health Advocacy
Level 2 - Pending
Principles of Warehousing and Storage
Newfield Comprehensive - Maths, English, Geography, Physical Education
DHL
WorksopSkills
- Inventory control
- Machinery troubleshooting
- Operating a LLOP
- Operating a Zimmer
- Operating a VNA
- Health and safety
- Quality assurance
- Safety compliance
- First Aid certification
- Reporting
- Production processes
- KPI tracking
- Equipment maintenance
- Continuous improvement
- Resource allocation
- Operational oversight
- Team leadership
- Leadership
- Staff mentoring
- Staff development
- Conflict resolution
- Performance oversight
- Initiative
- Attention to detail
- Verbal communication
- Communication skills
- Thinking and reasoning skills
- Computer skills
- Software proficiency
- Time-management
- Decision making
- Active listening
- Positive attitude
- Empathy training
- Performance oversight
- Hand-eye coordination
- Continuous improvement
- Empathy training
- Performance oversight
Custom
- Hand-eye coordination whilst working at a fast and steady pace.
- Leadership with the ability to positively motivate the team and consistently hit targets.
- Inventory control
- Machinery troubleshooting
- Reporting and documentation
- RF handheld scanners
- Operating a LLOP, Zimmer and VNA
- Health and safety trained.
- Working knowledge of production and processes
- Thorough and pay attention to detail and instruction.
- The ability to use and maintain equipment.
- The ability to use my initiative.
- Excellent verbal communication skills
- Thinking and reasoning skills
- Able to use a computer and the main software packages competently.
Timeline
First Line Manager
DHL Supply Chain
01.2024 - Current
Warehouse Operative
Wilkos
01.2011 - 01.2023
NVQ Level 2 -
Team Leading
Level 2 -
Math and English
Level 2 -
ITC
Level 2 - Pending
Understanding Mental Health First Aid and Mental Health Advocacy
Level 2 - Pending
Principles of Warehousing and Storage
Newfield Comprehensive - Maths, English, Geography, Physical Education
DHL