Upendar Reddy Peddy
ILFORD,ESSEX
Summary
Results-driven professional with expertise in proactive communication, customer relations, and business development. Committed to leveraging skills to enhance operational efficiency and deliver exceptional outcomes.
Driven professional with proactive approach, equipped with leadership and problem-solving skills. Demonstrates exceptional communication and team management abilities, ensuring smooth operations and collaborative work environment. Committed to driving organisational success and fostering growth through strategic decision-making.Demonstrates strong capabilities in conflict resolution, crisis handling, and fostering information security awareness to support organisational goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Deputy manager
Mitchells & Butlers
Ilford, Essex
2022.10 - Current
- Managed daily operations for smooth running of the office.
- Collaborated with the manager to achieve organisational goals.
- Implemented effective staff training programmes for improved performance.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
Business development manager
Million Walls Communications Pvt Ltd
Hyderabad, India
2017.02 - 2022.09
- Delivered excellent customer service by addressing queries promptly and effectively.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Assessed competitor activities for strategic positioning.
- Conducted market research to identify potential business opportunities.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Managed team of 8 staff, driving performance with motivational strategies to exceed sales targets.
Inside Sales
Learnpedia Edutech Pvt Ltd
Hyderabad, India
2014.12 - 2017.02
- Set weekly goals for inside sales representatives.
- Implement inside sales strategy that led to 50L in new account sales within 3 months.
- Trained new hires on best practices in inside sales operations effectively.
- Analysed sales data, making informed recommendations on stock levels.
- Facilitated lead generation for sales team through targeted digital campaigns.
Education
BTech - Electronics and Communication
JNTU Hyderabad
India 2008.06 - 2012.08
MTech - Systems And Signal Processing
JNTU Hyderabad
India 2012.09 - 2014.10
Master of Business Administration - Master Of Business Administration
University of East London
London 2022.09 - 2023.09
Skills
- Proactive communication
- Information security awareness
- Customer relations
- Business development
- Crisis handling
- Conflict resolution expertise
Certification
Project Management
Sustainability Strategies
Advanced Excel
Data Analytics and Visualization
Timeline
Deputy manager
Mitchells & Butlers
2022.10 - Current
Master of Business Administration - Master Of Business Administration
University of East London
2022.09 - 2023.09
Business development manager
Million Walls Communications Pvt Ltd
2017.02 - 2022.09
Inside Sales
Learnpedia Edutech Pvt Ltd
2014.12 - 2017.02
MTech - Systems And Signal Processing
JNTU Hyderabad
2012.09 - 2014.10
BTech - Electronics and Communication
JNTU Hyderabad
2008.06 - 2012.08