Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Personal Information
Timeline
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Iwan Williams

Llanfair,Anglesey

Summary

Determined Customer Service Representative and effortless communicator, over the phone and in writing. Comfortable handling objections and highly resilient. Excellent listening skills and maintain a positive, empathetic and professional attitude toward customers at all times. Motivated individual with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building skills. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking and leading group discussions. Passionate worker with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results. Dedicated worker, demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Organised and dependable. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Reliable with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.

Punctual Deputy Manager looking to obtain position where outstanding communication and problem-solving talents can be fully utilised. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.

Experienced professional with focus on team leadership and operational management. Excel in improving processes and driving team performance through strategic planning and effective communication. Deliver outstanding results by fostering collaborative work environment and implementing innovative solutions.

Driven professional with proactive approach, equipped with leadership and problem-solving skills. Demonstrates exceptional communication and team management abilities, ensuring smooth operations and collaborative work environment. Committed to driving organisational success and fostering growth through strategic decision-making.

Driven professional with keen ability to lead teams and optimise operations, demonstrating strong leadership and problem-solving skills. Possesses excellent communication and decision-making abilities, crucial for fostering productive work environment. Ready to make significant impact in managerial role.

Resourceful Deputy Manager with knack for streamlining operations and fostering team collaboration. Implemented new training programmes, boosting staff productivity and morale. Spearheaded customer service improvements, leading to higher satisfaction and repeat business.

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.

Overview

18
18
years of professional experience

Work history

Deputy manager

Home Bargains
Llandudno Junction, Conwy
05.2024 - Current
  • Collaborated with the manager to achieve organisational goals.
  • Assisted in budget management to control costs effectively.
  • Managed daily operations for smooth running of the office.
  • Reduced operational inefficiencies by streamlining workflow processes.
  • Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
  • Enforced company policies for a safe and productive work environment.
  • Achieved higher productivity with rigorous time management strategies.
  • Provided guidance to junior staff, fostering professional growth and development.
  • Oversaw project execution, ensuring timelines were met efficiently.
  • Facilitated staff meetings, leading to improved collaboration.
  • Conducted performance evaluations, enhancing individual employee development.
  • Boosted team morale through effective communication and feedback systems.
  • Supervised team members for optimal task completion.
  • Implemented effective staff training programmes for improved performance.
  • Utilised advanced software tools to automate routine tasks, increasing productivity.
  • Contributed innovative ideas during strategy meetings that led to business expansion.
  • Coordinated with different departments, ensuring seamless communication flow.
  • Utilised strategic planning to drive business growth.
  • Addressed customer complaints promptly, improving customer satisfaction levels.
  • Streamlined administrative functions to enhance efficiency.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Designed employee incentives and recognition schemes to achieve team targets.
  • Secured £[Number]+ savings by tracking expenses and responsibly managing budgets.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Developed organisational policies for administrative oversight and internal controls.
  • Streamlined processes to improve and optimise office operations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Planned revenue generation strategies designed for growth.
  • Represented organisations at seminars, conferences and business events.
  • Drafted procedural statements and guidelines for company-wide use.
  • Controlled resources by department or project and tracked use in [Software].
  • Created classification systems to manage archives.
  • Created digital file classification system for company-wide use.

Management- Team Leader

Home Bargains
Caernarfon, north wales, anglesey
03.2022 - 04.2024
  • Managing the day-to-day activities of the team
  • Motivating the team to achieve organizational goals
  • Developing and implementing a timeline to achieve targets
  • Delegating tasks to team members
  • Using mathematical skills and knowledge daily
  • Conducting training of team members to maximize their potential
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills
  • Conducting quarterly performance reviews
  • Contributing to the growth of the company through a successful team
  • Creating a pleasant working environment that inspires the team
  • Opening\closing the store
  • Floating\cashing up
  • Receiving phone calls
  • Ordering stock for the right season
  • Checking levels of stock
  • Shrink
  • Merchandising
  • Maintained the cleanliness and sanitation of the display area
  • Attending managers meeting
  • Rota (3 weeks in advance).
  • Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
  • Rotated and refilled stock on shop floor and in storage areas to maintain optimal inventory levels.
  • Assisted customers on shop floor by locating items and confidently handling product queries.
  • Utilised superb visual merchandising abilities to create shop floor and window presentations, driving sales and store foot traffic.
  • Delegated tasks and activities to provide good customer coverage across shop floor areas.
  • Developed detailed knowledge of shop floor to maximise efficiency when locating products.
  • Confidently approached customers on shop floor, offering assistance to locate items and resolve product queries.
  • Earned management trust by serving as key holder, responsibly opening and closing shop.
  • Received and processed stock using inventory management system.
  • Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Boosted product sales by offering selection guidance to customers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Practised safe and secure stock handling methods, reducing product damage and loss.
  • Completed opening and closing duties in line with established schedule.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Delivered personalised customer service with a smile to promote return custom.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Maintained spotless store presentation through regular cleaning, organising and tidying.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
  • Managed challenging customer complaints, securing satisfaction and loyalty.
  • Streamlined store operations by enforcing strict adherence to company policies and procedures.
  • Trained new recruits on store procedures; ensured continuity in service delivery.
  • Ensured smooth running of daily store activities for improved customer service.
  • Conducted regular inventory checks, maintaining optimal stock levels.
  • Upheld health and safety standards throughout store premises.
  • Achieved team harmony with effective communication and conflict resolution strategies.
  • Improved product knowledge by organising regular training sessions for team members.
  • Handled grievances professionally to maintain staff satisfaction levels.
  • Scheduled staff rotas to meet business demands within budget.
  • Instructed staff on point-of-sale till operation and transaction processing.
  • Supported management in recruitment and staff development processes.
  • Motivated sales teams to achieve daily store targets.
  • Approved customer refunds and exchanges upon close item inspection.
  • Delegated tasks to staff to meet daily service requirements.
  • Kept updated inventories for reliable stock management.
  • Assessed store outgoings against staff and resource budgets.
  • Observed customer buying trends to maximise future revenue opportunities.
  • Instructed teams of promotional offers to increase product sales.
  • Monitored stock levels and ordered popular items to meet customer demand.
  • Mentored staff on handling and resolving customer concerns.
  • Displayed goods and prices clearly to maximise customer interest.
  • Logged transaction reports for up-to-date sales records.
  • Adapted product range and merchandising based on market trends.
  • Attended to customer needs promptly, leading shop teams by example.
  • Led daily operations to maintain smooth store running.
  • Requested training and development opportunities to build team knowledge and abilities.
  • Coached team to deliver top-quality customer service and uphold brand values.
  • Updated pricing and promotions to fulfil store goals.
  • Retained knowledge of current and new stock to resolve staff and customer queries.
  • Kept inventories updated to enable timely stock reorder and replenishment.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Redesigned store layouts to improve customer flow, maximising footfall opportunities.
  • Managed stock levels to maximise sales opportunities.
  • Handled escalated customer concerns to build retention.
  • Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
  • Monitored sales performance and motivated teams to increase service standards to raise profits.
  • Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
  • Performed risk assessments and security checks to comply with health and safety legislation.
  • Cashed up tills and counted takings to balance books at business close.
  • Led by example in delivering exceptional service, increasing repeat custom.
  • Resolved complaints to achieve full customer satisfaction.
  • Monitored sales performance, identifying areas needing improvement or attention.
  • Coordinated staff scheduling for efficient shift management.
  • Implemented sales strategies to boost store growth.
  • Led team meetings, fostering open communication and motivation.
  • Executed merchandising plans according to seasonal trends; boosted product interest.
  • Delivered high-quality customer care with consistent professionalism and enthusiasm.
  • Handled cash transactions, ensuring accurate till balance at the end of each shift.
  • Collaborated with store manager on strategic planning to increase profitability.
  • Assisted customers in finding products, improving overall shopping experience.
  • Fostered positive work environment to improve staff morale.
  • Facilitated successful promotional events, enhancing brand visibility in local market.
  • Maintained clean, organised shop floor for enhanced customer experience.

Customer Assistant

Tesco
Bangor, Gwynedd
01.2014 - 03.2022
  • Making sure rotation are done correctly
  • Sorting the warehouse out for deliveries
  • Pulled out products beyond their expiration date
  • Arranged merchandise on their respective shelves and aisles
  • Maintained the cleanliness and sanitation of the display area
  • Checked the expiry dates and best before tags and placed products nearest to expiry in the front or sale areas
  • Recorded defective, damaged and expiring goods, and reported them
  • Removed unnecessary boxes, packaging and pallets before mounting products on shelves
  • Stacked and handled products according to store procedures and policies
  • Reviewed the arrangement and order of products on display and took note of missing products
  • Sustained an excellent working relationship with team and supported them to perform outstanding customer service
  • Checking stock levels
  • Delegating my team on a daily basis
  • Attending managers meetings
  • Attention to detail
  • Ability to make decisions
  • Ability to sell
  • Leadership
  • Problem solving.
  • Followed escalation procedures to efficiently resolve complex queries.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered prompt solutions to maintain customer satisfaction.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Offered advice on product selection for enhanced levels of support and service.
  • Recorded customer interactions in line with company policy.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Offered current, accurate advice on optional solutions for concerns.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Advised customers on availability, pricing and location of products.

chef

Penrhos Arms
Llanfairpwllgwyngyll, Anglesey
08.2013 - 09.2016
  • Prepped for service the following day
  • Monitored stock levels, ensuring that stock is regularly rotated and maintained with minimal waste
  • Measured and assembled ingredients for menu items
  • Ensured all cook facilities and food preparation areas were maintained as a clean and hygienic environment
  • Temperature tested of foods in cool room, fridges and storage areas as required ensuring proper recording in compliance with regulatory standards
  • Implemented and maintained regular cleaning rotation schedule with specialised tasks occurring as frequently as is required
  • Consistently checked the quality of the food that was served to customers
  • Ensured food safety procedures were carried out with all food preparation and production
  • Managed kitchen stock and inventory
  • Washed, cut and prepared food before it is cooked
  • Provided direction to the kitchen staff, including commis chefs and kitchen porters
  • Assisting in the food preparation process
  • Cooking and preparing elements of high quality dishes
  • Preparing vegetables, meats and fish
  • Assisting other Chefs
  • Helping with deliveries and restocking
  • Assisting with stock rotation Cleaning stations.
  • Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
  • Directed kitchen workflow to meet high-volume needs in busy restaurant environment.
  • Forecasted demand and orders optimum level of supplies to prevent spoilage.
  • Mastered multitude of culinary techniques to demonstrate knife skills, innovative preparation methods and shortcuts.
  • Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
  • Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Reduced customer complaints by enforcing strict quality control procedures.
  • Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
  • Monitored kitchen operations to spot and correct issues impacting team performance or quality.
  • Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
  • Minimised kitchen waste through effective recycling, composting and disposal systems.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Considered seasonal product pricing and availability when developing new dishes.
  • Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
  • Maximised restaurant capacity by coordinating seamless, efficient meal services.
  • Supported team by demonstrating respect and willingness to help.

Shop Assistant

.
09.2007 - 07.2009
  • Working for a family business helping assemble furniture for customers
  • Helping deliver furniture to our customers
  • Fitted and attached hardware such as hinges, locks and screws to enclose and secure constructed furniture
  • Maintained the cleanliness of work areas, reducing the risk of accident and safety hazards
  • Assisted in the loading of furniture to van
  • Accommodated customer enquiries and took notes of order specifications to ensure correct details
  • Checked furniture components for missing or damaged parts before assembly.
  • Worked collaboratively to lift and manoeuvre bulky items.
  • Packed up client furniture, appliances and related goods to move items between locations.
  • Secured furniture and boxes using straps to prevent damage during transit.
  • Collected furniture for disposal from residential and commercial properties.
  • Followed safety guidelines when operating in hazardous environments.
  • Followed safety standards for carrying, moving and storing freight.
  • Loaded heavy furniture onto removal vans using safe manual lifting techniques.
  • Braced and padded items to prevent shifting or damage during transport.
  • Obeyed weight restrictions when loading cargo into transport.
  • Boosted product sales by offering selection guidance to customers.
  • Promoted customer loyalty scheme at checkout.
  • Carried out active selling from initial customer greeting.

Education

GCSE or equivalent -

Skills

  • Kitchen enviroment
  • Cooking experience
  • Chef skills
  • Baking skills
  • Team Player
  • Line cook
  • Training
  • Kitchen Experience
  • Cash Handling
  • Retail Sales
  • Inventory
  • Inventory Control
  • Sequencing
  • Stock management
  • Active selling techniques
  • Diplomatic leadership
  • Staff training
  • Stocktake management
  • Till spot checks
  • Visual merchandising
  • Performance strategy
  • Staff rota management
  • Cash management
  • Staff development
  • Customer care
  • Conflict resolution
  • Time management
  • Communication skills
  • Team building
  • Public relations
  • Leadership
  • Problem-solving
  • Customer service
  • Confidentiality understanding
  • Loss prevention
  • Meeting support
  • Merchandise planning
  • Prioritisation and time management
  • Staff supervision
  • Cash register maintenance
  • Opening and closing procedures
  • Customer complaint management
  • Retail operations expertise
  • Process merchandise returns
  • Mathematical skills and knowledge
  • Process improvements
  • Engaging leadership style
  • Staff mentorship and training
  • Relationship management
  • Customer-focused
  • Bilingual- Understand the welsh language when spoken
  • Grilling and deep frying skills
  • Hospitality service expertise
  • Quality Assurance
  • Food safety protocol
  • Portion and cost control
  • Food preparation techniques
  • Cleaning and sanitizing methods
  • Equipment maintenance
  • Safety inspections
  • Report writing
  • Aware of health and safety regulations
  • Financial literacy
  • Data interpretation and reporting
  • Time and task organisation
  • Product or service knowledge
  • Leadership excellence
  • Proactive communication
  • Knowledge of regulatory compliance
  • Customer relations
  • Sales techniques
  • Business development
  • Decision-Making competence
  • Sales expertise
  • Logistics management
  • Team motivation
  • Commercial development
  • Technical reporting
  • Sales and service target delivery
  • Staff recruitment
  • General Manager deputising
  • Staff coaching
  • Sustainability initiatives
  • Ability to train
  • Performance evaluation
  • Conflict resolution expertise
  • Persuasive negotiation
  • Strong delegating abilities
  • Business acumen
  • Sales operations
  • Recruitment
  • Quick decision-making
  • Crisis handling
  • Dynamic leadership
  • Policy implementation
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Leadership skills
  • Team Leadership
  • Interpersonal communication
  • Product knowledge
  • Public speaking
  • Strategic planning
  • Resourcefulness
  • Conflict Resolution
  • Training and Development
  • Project Management
  • Process Improvement
  • Strong negotiator
  • Results-Driven approach
  • Employee scheduling efficiency
  • Conflict resolution capability
  • Product knowledge expertise
  • Customer focus
  • Safety protocol adherence
  • Store operations supervision
  • Decision-Making prowess
  • Data analysis competency
  • Visual merchandising acumen
  • High-value project management
  • Competitor analysis
  • Point of sale system operation
  • Loss prevention strategies
  • Pricing strategy development
  • Balance reconciliation
  • Store Management
  • Visual merchandising techniques
  • Trend analysis
  • Sales and marketing strategies
  • Sales and marketing strategy
  • Cash-handling expertise
  • Visual display creation
  • Sales Leadership
  • Relationship Management
  • Financial reporting
  • Data analysis
  • Database management

Affiliations

  • Dedicated father and partner.
  • Exercise
  • Family orientated

Custom

Personal Information

Timeline

Deputy manager

Home Bargains
05.2024 - Current

Management- Team Leader

Home Bargains
03.2022 - 04.2024

Customer Assistant

Tesco
01.2014 - 03.2022

chef

Penrhos Arms
08.2013 - 09.2016

Shop Assistant

.
09.2007 - 07.2009

GCSE or equivalent -

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Iwan Williams