Rebecca Barr Kyle
Edinburgh,United Kingdom
Summary
Dynamic and adaptable professional with a proven track record in delivering customer service excellence and decisive problem-solving. Demonstrates strong leadership qualities and proactive communication skills, effectively balancing teamwork and individual contributions. Committed to continuous learning and adept at multitasking, with a focus on achieving organisational goals through interpersonal communication and strategic decision-making.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work history
Deputy Manager
Jigsaw
Edinburgh
2019.07 - 2026.05
- Assisted store manager in meeting financial and marketing objectives while processing omni-channel orders effectively and resulting in YOY growth across th stores Omni Channel business.
- Collaborated with retail operations coordinator to distribute information to retail teams through weekly newsletter and daily updates.
- Supported oversight of property issues across 25 sites in-store and coordinated with contractors for repairs.
- Organised workloads to enhance customer experience and satisfaction within store by managing a team of 10.
- Reviewed sales and product data and ensuring customer service was the centre focus to gain optimal store performance against KPIs to grow conversion rate and average spend year on year.
- Contributed to implementing of business strategies aimed at improving customer profiles and increasing sales.
- Ensured compliance with company procedures and planned merchandising and promotional setups efficiently.
- Aided in recruitment efforts, retention strategies, and performance management to enhance team skills.
- Monitored daily branch operations, health and safety compliance, and administrative duties.
- Maintained efficient business operations by delegating tasks according to staff capabilities.
Deputy Manager (maternity cover)
Hobbs
Edinburgh
2018.07 - 2019.07
- Worked alongside store manager to successfully manage the Scottish Flagship store with turnover of 3.5m.
- Reviewed weekly sales and profitability to ensure budgets and targets are met.
- Identified ways to enhance performance through leadership and planning.
- Supported manager in achieving organisational goals.
- Assisted in addressing customer complaints to improve satisfaction levels.
- Utilised effective time management strategies to increase productivity.
- Conducted performance evaluations to support employee development.
- Managed daily operations for efficient store and team functioning.
- Facilitated staff upskilling through targeted training opportunities.
- Coordinated recruitment and training strategies and oversaw a team of 18.
Regional VM for Scotland & England
Hobbs
2010.02 - 2018.07
- Assisted over 40 standalone and 20 concession sites in meeting commercial objectives and enhancing visual merchandising.
- Supported analysis of sales figures and liaised with teams to determine possible actions for better results.
- Helped in preparing guidelines for effective site management while ensuring efficient use of time through advanced planning.
- Completed tasks within tight deadlines.
- Utilised Microsoft Word and other software tools to produce documents and clear communications for team training across the company.
- Collaborated with store teams to implement visual merchandising training and workshops aimed at improving brand identity across stores and concessions.
- Oversaw daily operations to maintain high productivity levels.
- Worked with various departments in head office to ensure consistent communication and clarity of messaging to stores.
Education
SHORT DISTANCE LEARNING COURSE - Fashion Styling for the Media
London College of Fashion
LondonHND - Display Design
Central College of Commerce
Glasgow 2006.08 - 2008.06
BELMONT ACADEMY
Ayr 2000.08 - 2006.06
Skills
- Quick learner and adaptable
- Multitasking ability
- Teamwork and individual contribution
- Customer service excellence
- Proactive communication
- Decisive problem-solving
- Leadership qualities
- Interpersonal communication skills
Timeline
Deputy Manager
Jigsaw
2019.07 - 2026.05
Deputy Manager (maternity cover)
Hobbs
2018.07 - 2019.07
Regional VM for Scotland & England
Hobbs
2010.02 - 2018.07
HND - Display Design
Central College of Commerce
2006.08 - 2008.06
BELMONT ACADEMY
2000.08 - 2006.06
SHORT DISTANCE LEARNING COURSE - Fashion Styling for the Media
London College of Fashion