Olivia Paige Reynolds
Boehamwood,Hertfo
Summary
Accomplished professional with extensive expertise in leadership excellence and proactive communication, specialising in human resource procedures and regulatory compliance. Demonstrates dynamic leadership and strategic decision-making skills, with a proven track record in staff recruitment, training, and performance evaluation. Adept at conducting clinical risk assessments and adult safeguarding investigations, ensuring health and safety compliance while maintaining high care standards. Committed to fostering team motivation and cultural awareness through effective interpersonal communication and public speaking. Career goals include advancing quality assurance practices and enhancing operational support within healthcare settings.
Overview
12
12
years of professional experience
Work history
Deputy Manager
Healthcare Professional Recruitment Services
Stratford, Newham
01.2025 - 05.2025
- Responsible for the effective day-to-day management of domiciliary care services, ensuring that all care delivery is safe, responsive, well-led, and fully compliant with CQC standards. This includes implementing policies and procedures that promote best practices, supporting staff performance, and maintaining a strong focus on continuous service improvement.
- Work closely with clients, their families, multidisciplinary teams, and external agencies to create and review personalised care plans that meet everyone’s unique needs and preferences. I ensure that care is coordinated, holistic, and promotes the independence, dignity, and well-being of every service user.
- The lead on internal audits and quality assurance processes to monitor the effectiveness and compliance of care services. This includes auditing care plans, medication records, staff training logs, and risk assessments to identify areas for improvement and ensure that accurate, up-to-date, and CQC-compliant documentation is consistently maintained.
- In the absence of the Registered Manager, I confidently take on full managerial responsibilities, ensuring the continuity of care and operational oversight. This includes supporting staff, handling escalations, managing rotas, and making decisions in accordance with regulatory requirements and organisational values.
- Conduct thorough pre-assessments for prospective clients to evaluate their needs, preferences, and suitability for the service. This involves liaising with families, professionals, and referring bodies, completing risk assessments, and ensuring a smooth transition into care that aligns with person-centred planning principles.
Deputy Manager
Westbourne Care
Hitchin, Hertfordshire
06.2024 - 01.2025
- Responsible for the day-to-day management of the care home in collaboration with the registered manager, ensuring that services were delivered smoothly and consistently in accordance with the standards set by the Care Quality Commission (CQC). This involved implementing and monitoring policies, leading on internal audits, identifying areas for improvement, and ensuring that high-quality, person-centred care was provided to residents with complex needs, mental health challenges, and varying stages of dementia.
- Closely collaborated with over 30 residents, their families, and a diverse range of health and social care professionals, including mental health specialists, general practitioners, social workers, and community nurses, to create and maintain comprehensive, personalised care plans. These plans were regularly reviewed and adapted to reflect changes in the physical, emotional, and psychological well-being of all individuals, ensuring that care remained responsive and truly person-centred.
- Provided ongoing leadership, mentorship, and support to the care staff, ensuring that all staff members were confident in meeting the complex and evolving needs of our residents. This included facilitating supervisions, assisting and leading team meetings, promoting reflective practice, and encouraging a positive, inclusive, and collaborative team culture where quality care was the cornerstone of our operations.
- In the absence of the Registered Manager, assumed full leadership responsibility for the care home. Ensured the continuity of safe and effective care, maintained communication with stakeholders, supported staffing and rota management, addressed any urgent concerns, and upheld regulatory standards, thereby ensuring that residents continued to receive compassionate and consistent care during leadership transitions.
Deputy Manager
Ideal Care Homes
Birmingham, Birmingham
03.2023 - 06.2024
- Oversaw the development and regular review of person-centred care plans tailored to the individual needs of over 30 residents, including those with dementia, complex physical health needs, and mental health conditions. Collaborated with healthcare professionals, residents, and families to ensure that care plans were accurate, holistic, and reflective of residents’ evolving needs. My leadership ensured that care delivery was consistently safe, respectful, and aligned with best practice standards.
- Actively participated in the supervision and professional development of care staff, ensuring their well-being, confidence in their roles, and delivery of high-quality care. This included conducting regular one-on-one supervisions, leading annual appraisals, identifying training requirements, and fostering a positive working environment where team members felt valued and motivated. Encouraged reflective practice and professional growth, contributing to the development of a strong, capable, and compassionate workforce.
- Led quality assurance processes, including internal audits, inspections, and compliance checks across key areas such as medication management, infection control, safeguarding, care planning, and record-keeping. Audit findings were utilised to develop action plans, address deficiencies, and continuously enhance the standard of care provided. Played a pivotal role in preparing the home for CQC inspections by ensuring all documentation was comprehensive and current, and that staff were informed, confident, and inspection ready.
Senior Lead
Barchester Healthcare
Birmingham, Birmingham
06.2021 - 02.2023
- Responsible for leading and coordinating a team of care staff to deliver exceptional, person-centred care to residents, including those with dementia, mental health needs, and complex health conditions. My leadership focussed on implementing a positive, compassionate team culture where staff were supported, clear in their roles, and motivated to uphold the highest standards of dignity, respect, and responsiveness in every aspect of care.
- Worked closely with multidisciplinary teams, including general practitioners, district nurses, social workers, and mental health professionals, to create, implement, and regularly review detailed care plans tailored to each resident’s individual health, emotional, and social needs. This collaborative approach ensured that care was holistic, proactive, and adaptable to changing needs, promoting both safety and quality of life.
- Responsible for overseeing and, where appropriate, administering medication safely and accurately, in line with national guidelines and the home’s medication policies. I ensured meticulous record-keeping, conducted regular medication audits, and supported staff in safe handling, storage, and documentation practices, minimising risk and always ensuring regulatory compliance.
- Actively upheld and promoted a safe environment for both residents and staff by ensuring strict adherence to health and safety legislation, infection control measures, and safeguarding policies. I carried out regular risk assessments, led staff training on safeguarding and safety procedures, and took prompt, appropriate action in response to any concerns or incidents, creating a culture where safety and well-being were prioritised.
Trainee Nurse Associate (TNA)
NHS Foundation Trust
Birmingham, Birmingham
09.2019 - 05.2021
- Under the supervision of registered nurses, I provided direct patient care in various clinical settings. My responsibilities encompassed delivering hands-on care to patients with diverse needs, ensuring that comfort, dignity, and respect were consistently maintained. Adhered strictly to care plans and clinical protocols while recognising the significance of fostering trusting relationships with patients and their families.
- Regularly monitored and recorded patients’ vital signs, including blood pressure, temperature, respiratory rate, and oxygen saturation, to facilitate early detection of clinical deterioration. Additionally, assisted patients with essential daily living activities such as personal hygiene, nutrition, mobility, and continence care. When appropriately trained and under supervision, Administered medications in accordance with policy and protocols, ensuring accurate documentation and timely communication of any changes in patient condition.
- Actively participated in regular multidisciplinary team meetings, providing frontline insights into patient progress and contributing to the development and review of person-centred care plans. Effectively collaborated with nurses, doctors, physiotherapists, occupational therapists, and social workers to ensure holistic and coordinated care that aligned with the individual goals and needs of each patient.
- Maintained accurate, timely, as well as confidential patient records in accordance with NHS policies and regulatory standards. This included documenting care interventions, observations, patient responses in a manner that ensured continuity of care, supported safeguarding, met legal as well as professional accountability requirements. Recognised the importance of clear documentation in risk management and communication within clinical teams.
Cabin Manager
OSM Aviation
09.2017 - 05.2019
- Led a substantial international cabin crew team on extended-haul operations aboard the Boeing 787 Dreamliner.
- Oversaw the performance, conduct, and coordination of cabin crew on international flights, ensuring exceptional service delivery and adherence to safety protocols throughout the entire journey.
- Conducted pre-flight safety briefings, monitored crew adherence to standard operating procedures, and ensured that all safety equipment and emergency protocols were in place and followed.
- Acted as the senior point of contact for resolving complex customer issues, complaints, or in-flight incidents, ensuring a composed, professional, and solutions-focused approach to enhance passenger experience.
- Supervised all aspects of cabin service, including meal and beverage offerings, duty-free sales, and special passenger requirements. Provided real-time coaching and support to crew to maintain consistency and quality.
- Communicated effectively with pilots and ground operations teams to coordinate boarding, delays, special assistance needs, and post-flight procedures, ensuring efficiency and safety throughout.
- Trained in advanced first aid, CPR, and emergency procedures, managing in-flight incidents such as passenger illness, turbulence, and diversions with composure and leadership.
- Accurately completed operational reports, safety paperwork, and crew feedback logs, contributing to ongoing improvements in safety, service delivery, and regulatory compliance.
- Mentored junior crew, facilitated onboarding for new team members, and promoted a culture of continuous learning, collaboration, and high morale across the team.
Auxiliary Nurse
Healthcare Assistant
09.2014 - 09.2017
- Worked across a diverse range of specialist departments, including oncology, cardiology, elderly care, and neurology, gaining comprehensive clinical experience in both acute and long-term care settings.
- Supported patient assessments and monitored vital signs, including temperature, pulse, blood pressure, and oxygen saturation, promptly reporting changes to nursing staff and ensuring timely interventions.
- Provided compassionate, hands-on care to patients with intricate health conditions, including those undergoing cancer treatments, cardiac interventions, or living with progressive neurological disorders.
- Offered emotional support and reassurance to patients and families during challenging and often distressing periods, contributing to the reduction of anxiety and fostering a sense of comfort and dignity.
- Assisted with activities of daily living, such as hygiene, nutrition, mobility, and continence care, while promoting independence and respecting patient preferences.
- Collaborated effectively within multidisciplinary teams, contributing observations and insights to inform care plans and enhance patient outcomes.
- Adhered to NHS standards and infection control protocols, consistently maintaining high levels of cleanliness, professionalism, and safety.
Dementia Specialised Healthcare Assistant
Four Seasons Healthcare
Birmingham, Birmingham
09.2013 - 09.2014
- Specialised in delivering over 30 person-centred care to residents with dementia, focussing on creating personalised care plans that promoted autonomy, comfort, and dignity for each resident, tailored to their specific needs, preferences, and abilities.
- Ensured a safe and supportive environment where residents felt secure and comfortable, overseeing safety measures such as fall prevention, secure access areas, and ensuring proper use of assistive devices to promote mobility and independence.
- Provided emotional support to over 30 residents and their families, offering a compassionate presence during challenging moments, including managing difficult symptoms of dementia, behavioural changes, and providing comfort during the progression of the disease.
- Engaged residents in activities that enhanced cognitive and emotional well-being, developing and facilitating activities such as reminiscence therapy, music sessions, and sensory stimulation to foster social interaction, engagement, and quality of life.
- Collaborated with multidisciplinary teams, including nurses, physiotherapists, and occupational therapists, to review care plans and ensure that holistic, personalised support was continuously provided for residents.
- Trained and supported care staff in best practices for dementia care, ensuring all team members were equipped with the skills and knowledge to effectively communicate with residents, manage behaviours, and maintain a person-centred approach.
- Liaised with families to provide updates on residents’ health and well-being, listening to their concerns and working collaboratively to address any changes in care needs, ensuring the family was supported throughout the care journey.
Education
NVQ Level 5 - Health and Social Care Leadership and Management
Park Education and Training Centre
City of London 02/2025 -
HE Level 4 - Health Services
Birmingham City University
Birmingham 03/2022 - 04/2024
A-Levels - Media Studies
Cadbury College
Birmingham 09/2011 - 06/2013
BTEC - Health and Social Care
Bournville School
Birmingham 09/2009 - 06/2011
GCSEs - English Literature, English Language, Additional Science, Core Science, Physical Education, French, ICT
Bournville School
Birmingham 09/2009 - 06/2011
Skills
- Proactive communication
- Knowledge of regulatory compliance
- Care standards audits
- Staff coaching
- Strategic decision-making
- Policy implementation
- Ability to train
- Dynamic leadership
- Clinical risk assessments
- Adult safeguarding investigations
- Health and Safety Compliance
- Cultural awareness
- Leadership skills
- Team Leadership
- Interpersonal communication
- Public speaking
- Training and Development
- Quality Assurance
- Contract management
- Decision-Making competence
- Crisis handling
- Strong delegating abilities
- Mediation skills
- Staff development
- Quality assurance processes
- Strategic planning
- Conflict Resolution
- Patient confidentiality adherence
- Compassionate approach
- Nursing home regulations familiarity
- Dementia care experience
- Time management efficiency
- Ethical reasoning
- Knowledge of dementia care
- Family liaison capabilities
- Safeguarding vulnerable adults
- Disciplinary management
- Elderly care expertise
- Social care
- Care home compliance
- CQC regulations
- People Management
- Healthcare regulation knowledge
- Vulnerable adult care
- Chairing staff meetings
Additional Information
Throughout my professional career, I have consistently demonstrated exceptional leadership and staff management abilities. I have effectively guided and supported teams to deliver high-quality care while fostering a positive and collaborative work environment. My commitment to Clinical Quality Control (CQC) compliance and audit management has ensured that all practices adhere to regulatory standards. I conduct thorough audits to maintain the highest levels of care and safety. I am deeply committed to person-centred care and patient support, prioritising the needs, preferences, and dignity of each individual. Safeguarding and adhering to health and safety protocols are paramount in my practice, ensuring the protection and well-being of both residents and staff. My expertise in medication administration and documentation ensures safe practices in medication handling and maintains accurate records in accordance with healthcare regulations. Effective communication and team collaboration have enabled me to establish strong relationships with colleagues, residents, and families, providing seamless and integrated care. My clinical skills encompass areas such as wound care, vital signs monitoring, and medication administration, ensuring that all clinical procedures are conducted with competence and care. Additionally, I possess extensive knowledge of regulatory frameworks, including the Mental Capacity Act, Deprivation of Liberty Safeguards (DoLS), and Lasting Power of Attorney (LPA). This knowledge ensures that all decisions and actions are made in accordance with legal and ethical standards, supporting the autonomy and rights of individuals in care.
Affiliations
- Physical fitness and well-being
- Charity
- Creativity
- Team-oriented activities
- Games
- Continuous Learning
Timeline
Deputy Manager
Healthcare Professional Recruitment Services
01.2025 - 05.2025
Deputy Manager
Westbourne Care
06.2024 - 01.2025
Deputy Manager
Ideal Care Homes
03.2023 - 06.2024
Senior Lead
Barchester Healthcare
06.2021 - 02.2023
Trainee Nurse Associate (TNA)
NHS Foundation Trust
09.2019 - 05.2021
Cabin Manager
OSM Aviation
09.2017 - 05.2019
Auxiliary Nurse
Healthcare Assistant
09.2014 - 09.2017
Dementia Specialised Healthcare Assistant
Four Seasons Healthcare
09.2013 - 09.2014
NVQ Level 5 - Health and Social Care Leadership and Management
Park Education and Training Centre
02/2025 -
HE Level 4 - Health Services
Birmingham City University
03/2022 - 04/2024
A-Levels - Media Studies
Cadbury College
09/2011 - 06/2013
BTEC - Health and Social Care
Bournville School
09/2009 - 06/2011
GCSEs - English Literature, English Language, Additional Science, Core Science, Physical Education, French, ICT
Bournville School
09/2009 - 06/2011
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