Trudie Toms
South Chailey,East Sussex
Summary
Customer service professional with strong rapport-building skills and empathetic support during customer interactions. Excellent listening and problem-resolution capabilities. Reliable in independent work and team settings while supporting colleagues as needed.
i can work on my own or within a team and support my colleagues where possible
Overview
9
9
years of professional experience
Work History
post office counter clerk
TGJONES
uckfield, East Sussex
11.2025 - Current
- as a post office counter clerk i would help customer with all postal services, filling in declaration forms for overseas post, i would also do passports , verivacation forms dvla transaction and help customers with their day to day banking
telephony customer support agent
Lloyds Banking Group
hove, East Sussex
01.2018 - 07.2025
- Provided specialist support to customers with financial vulnerabilities and difficulties.
- Answered customer calls, listened carefully, repeated concerns, confirmed understanding.
- Completed income and expenditure reviews with customers to plan recovery options.
- sometimes customer would d need information on their accounts so i would use the systems we used to get the information they were requested, if customers were raising a complaint i would always try to solve this at first point of contact , if it wasnt possible to solve i would send everything to our complaints team and advise customer of time scales.
Education
GCSEs - mathematics
lewes priory
Lewes, ESX01-1979
Skills
- Customer service excellence
- Cash handling and security
- Complaint resolution
- Transaction processing
- Banking services
- Relationship management
- Problem solving
- Data entry and documentation accuracy
- Financial assessment
- Communication skills
- Team collaboration
- Time management and punctuality
- Adaptability and safety awareness
- Active listening and politeness
- Active listening
- Polite and friendly
- Positive attitude
- Secure cash handling
- Customer service excellence
- Communication
- Processing returns
- Mail priority processing
- Punctuality and reliability
- Safety awareness
- Time-management
Hobbies and interests
- my interests are arts and crafts i love making things and trying new things my lastest interest is sewing
Timeline
post office counter clerk
TGJONES
11.2025 - Current
telephony customer support agent
Lloyds Banking Group
01.2018 - 07.2025
GCSEs - mathematics
lewes priory