Elizabeth Hamilton

Post office counter clerk

Post Office

Bangor, Ards and North Down

11.1994 - 11.2025

Balanced cash drawer daily as part of accountability measures within the workplace,also balanced office monthly.
Checked identification documents for proof of age when handling parcels items complying with legal requirements.
Supported other staff during busy periods for seamless service provision, also covered branch manager position when they were on leave.
Offered advice on packaging items for secure delivery.
Ensured customer satisfaction by providing excellent service at the counter.
Maintained cleanliness in the post office area, creating a welcoming environment for customers.
Kept up-to-date with latest postal regulations for accurate information to customers.
Fulfilled administrative duties like record-keeping for organised operations within the office.
Helped elderly customers with their postal needs, enhancing their experience at the post office.
Conducted inventory checks to ensure stock levels were maintained.
Provided information on postal rates and services to educate customers.
Managed customer complaints, resulting in improved relations.
Sold post office products and services contributing to revenue increase.
Directed customers to appropriate sections of the post office based on their needs leading to effective customer assistance.
Used computer systems to track packages, ensuring accurate updates provided to customers.
Handled cash transactions for purchasing stamps and shipping parcels.
Delivered exceptional service whilst handling money transactions accurately and efficiently.
Utilised strong communication skills in responding to customer queries about postal services effectively.
Maintained tidy workspace and professional appearance to uphold brand standards.
Converted and sold foreign currency in line with company policy.
Completed passport applications, handling application form processing and taking passport photographs.
Monitored stock and cash levels and reordered necessary supplies.
Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
Supported customers with driving license applications, providing appropriate forms and guidance.
Upsold customers to premium services, boosting sales revenue.
Managed daily cash, credit and debit card transactions with accuracy.
Drove sales by verifying customers were constantly informed of latest products and services available.
Communicated with tact and diplomacy to address customer complaints and restore satisfaction.
Notified line manager when cash on hand exceeded holding limit as per standard stock summary.
Conducted post-office-related business to sell stamps, accept payments, and prepare money transfers.
Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
Processed cash deposits and withdrawals for customers.
Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.