Melitayoyini Sebamalai
Leicester
Summary
Experienced Post Office Clerk skilled in maintaining orderly, timely post office counter services. Communicates well with diverse customer bases for attentive, professional service. Completes administration with accuracy and care for reliable, up-to-date records.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Post Office Counter clerk
WHSmith
Leicester
2025.03 - Current
- Assisted with sorting and distributing mail to achieve smooth operations.
- Kept up-to-date with latest postal regulations for accurate information dissemination to customers.
- Handled cash transactions for purchasing stamps and shipping parcels.
- Offered advice on packaging items for secure delivery.
- Ensured customer satisfaction by providing excellent service at the counter.
Post office Counter clerk
WHSmith
London
2024.08 - 2025.02
- Fulfilled administrative duties like record-keeping for organised operations within the office.
- Delivered exceptional service whilst handling money transactions accurately and efficiently.
- Directed customers to appropriate sections of the post office based on their needs leading to effective customer assistance.
- Supported other staff during busy periods for seamless service provision.
- Helped elderly customers with their postal needs, enhancing their experience at the post office.
Post office Counter clerk
Post Office
Eltham, Greenwich
2018.04 - 2024.08
- Coordinated mail sorting, resulting in improved delivery times.
- Complied with all Royal Mail standards and policies providing a good example for staff members.
- Sold post office products and services contributing to revenue increase.
Convenience store manager
Omkar Food and Wine
Eltham, Greenwich
2016.08 - 2018.03
- Tackled challenging situations calmly during peak hours or unexpected rushes.
- Boosted store sales through thoughtful product placement and marketing techniques using posters from Cash and Carry
- Maintained high hygiene standards, resulting in top-notch health inspection scores regularly.
- Handled cash transactions accurately, ensuring financial integrity in every transaction.
- Controlled stock rotation for reduced waste and maximised profits.
- Coordinated mail sorting, resulting in improved delivery times.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
Post office Counter clerk
Post Office
Eltham, Greenwich
2014.11 - 2016.08
- Supported other staff during busy periods for seamless service provision.
- Delivered exceptional service whilst handling money transactions accurately and efficiently.
- Offered advice on packaging items for secure delivery.
- Used computer systems to track packages, ensuring accurate updates provided to customers.
Post office Counter clerk
Post Office
Eltham, Greenwich
2007.04 - 2014.04
- Provided information on postal rates and services to educate customers.
- Balanced cash drawer daily as part of accountability measures within the workplace.
- Operated postage meter machines efficiently, ensuring quick service provision.
- Used computer systems to track packages, ensuring accurate updates provided to customers.
- Handled cash transactions for purchasing stamps and shipping parcels.
Education
NVQ Level 2 - English
Greenwich College
London 2005.09 - 2007.06
NVQ Level 1 - English Literature and Speech
Greenwich College
London 2002.09 - 2004.06
Bachelor of Business Administration - Business
Jaffna University
Jaffna, Sri Lanka 1993.09 - 1996.06
Skills
- POS system usage
- Data entry efficiency
- Retail sales proficiency
- Reliable service delivery
- Customer Service
- Cash handling and balancing
- Postal regulations knowledge
- Money exchange
- Polite and friendly
- Stock replenishment
Affiliations
- Reading
- Walking
- Spending time with family
Languages
English
Fluent
Tamil
Native
References
References available upon request.
Timeline
Post Office Counter clerk
WHSmith
2025.03 - Current
Post office Counter clerk
WHSmith
2024.08 - 2025.02
Post office Counter clerk
Post Office
2018.04 - 2024.08
Convenience store manager
Omkar Food and Wine
2016.08 - 2018.03
Post office Counter clerk
Post Office
2014.11 - 2016.08
Post office Counter clerk
Post Office
2007.04 - 2014.04
NVQ Level 2 - English
Greenwich College
2005.09 - 2007.06
NVQ Level 1 - English Literature and Speech
Greenwich College
2002.09 - 2004.06
Bachelor of Business Administration - Business
Jaffna University
1993.09 - 1996.06