Enza Giangrande
Brighton
Summary
Trilingual customer service representative. Dedicated to maintain customer satisfaction and loyalty through positive attitude and good communication skills. Passionate customer service professional with over 6 years of experience in the retail and hospitality industry. Efficient in problem solving deloped expecially at my last position as Post Office Clerk. Proficient in active listening,in order to identify customers needs.
Overview
6
6
years of professional experience
Work history
Post Office Counter Clerk
Budgens
London
08.2019 - 04.2023
- Made sure mails had appropriate addresses or label
- Inspectioned of prohibited and restricted items
- Maintained a clean, tidy working area for continued health and safety compliance and optimised professional company appearance
- Listened to customers needs in order to provide the right service
- Answered telephone calls
- Accurately paid out pensions and benefits
- Daily and monthly balancing of cash and stocks
- Monitored stock levels of stamps and stationary products, ensuring swift reordering of necessary supplies.
Head Barista
Benita bakery
London
04.2017 - 08.2019
- Greeted customers introducing them to our menu
- Controlled inventory to ensure team labelled, priced and dated stock accurately and minimised food waste
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service
- Manteined a clean and organized area
- Placed orders with suppliers
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Education
GCSEs - Hospitality Management
II I.P.S.S.A.R.
Palermo,ItalySkills
- Team player
- Leadership
- Able to resolve customer complaints
- Multilingual
- Multitasking
- Problem solving
- Cash handling
- Counter service
Additional Information
- Eligible to work in the UK: Yes, Highest Level of Education: A-Level or equivalent
Languages
English
Upper intermediate (B2)
Italian
Native
Spanish
Fluent
Timeline
Post Office Counter Clerk
Budgens
08.2019 - 04.2023
Head Barista
Benita bakery
04.2017 - 08.2019
GCSEs - Hospitality Management
II I.P.S.S.A.R.
Similar Profiles
Kyle LawsKyle Laws
Sales Assistant at BudgensSales Assistant at Budgens
Filmon Alazar AsfhaFilmon Alazar Asfha
Door supervisor at BudgensDoor supervisor at Budgens
RITHICK SARAVANANRITHICK SARAVANAN
Inventory Controller at BudgensInventory Controller at Budgens
Kaushiga AravinthanKaushiga Aravinthan
Customer assistant at BudgensCustomer assistant at Budgens
KIKI FENGKIKI FENG
Mortgage Connect Officer at HSBC AUSTRALIAMortgage Connect Officer at HSBC AUSTRALIA