- hiking
- weight training
- walking
- swimming
- yoga
- meditation
- travelling
TRACEY RATCLIFFE
residential care home manager
Port Talbot,West Glamorgan
Summary
Compassionate Care Home Manager with expertise in person-centred care and operational transparency. Develops supportive environments focused on service user needs while ensuring compliance with legislative standards. Adapts to changes in care provision to achieve high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Care Home Manager
Landsker childcare
Port Talbot, West Glamorgan
09.2011 - Current
- Operated within legislative standards to ensure compliance and quality care.
- Maintained home facilities, including buildings, vehicles, and contents.
- Coached team in PACE model, enhancing development and application of strategies.
- Led attachment approach training for improved team dynamics and outcomes.
- Supervised and monitored development of 13 team members through monthly evaluations.
- Conducted annual appraisals and completed Boxall assessments every six months.
- Collaborated with social workers, parents, and external professionals to align care goals.
- Delivered trauma-informed practice training to enhance organizational competencies.
- Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
Education
NVQ Level 5 - level 5 diploma in leadership and management of children's homes
pembrokeshire college
Swansea, SWA2019
Skills
- Compliance management
- Quality assurance
- Team leadership
- Strategic planning
- Support and development
- On-site management
- Youth development
- Communication skills
- Operational transparency
- Supportive environment creation
- Positive attitude
- Approachable demeanor
- Solution-oriented mindset
- Calm and composed demeanor
- Warm and engaging presence
- Observant and attentive
- Time management
- Unconditional positive regard
- Problem-solving ability
- Expectation management
- Collaboration skills
- SMART goal setting for teams
- 15 years in care home setting
- Understanding of laws and legislation
- Child protection expertise
- Document management
- Therapeutic life story work
- DDP practitioner level 2
Interests
Timeline
Care Home Manager
Landsker childcare
09.2011 - Current
NVQ Level 5 - level 5 diploma in leadership and management of children's homes
pembrokeshire college