Compassionate Care Home Manager dedicated to building positive relationships with service users and their families. Ensures dignity and respect in care delivery, while actively collaborating with external healthcare providers for coordinated support. Manages crisis situations effectively, prioritising safety and effective communication.
Overview
3
3
years of professional experience
Work History
Care Home Manager
Heaven Support Services Limited
Walsall, United Kingdom, West Midlands
03.2024 - Current
Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
Conducted regular audits of care practices and environments, promptly identifying and addressing areas for improvement to enhance service quality.
Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care.
Treated service users and families with dignity and respect, consistently meeting welfare needs.
Reviewed and updated policies and procedures to reflect current best practices, legislative changes, and stakeholder feedback.
Collaborated with external healthcare providers and local authorities to ensure coordinated care and support services for improved resident outcomes.
Supervised a team of healthcare professionals, fostering a collaborative environment to enhance patient care.
Led crisis management efforts during emergencies, minimising risk and ensuring the safety of all residents and staff.
Established effective communication channels across the care home, promoting a culture of openness and teamwork.
Monitored and evaluated staff performance, providing constructive feedback and development opportunities to strengthen team capabilities.
Senior Support Worker
Heaven Support Services Ltd, Birmingham
Walsall, United Kingdom, West Midlands
08.2023 - 03.2024
Promoted a positive, respectful, and inclusive environment, valuing diversity among residents and staff.
Supported and assisted patients with taking required medication, safeguarding physical and mental wellbeing.
Practiced confidentiality, equality and diversity policies to adhere to professional practice standards and legislation.
Documented all care activities accurately, ensuring compliance with legal and organisational requirements.
Developed personalised care plans in collaboration with healthcare professionals to meet individual needs.
Led team meetings to discuss care updates and operational improvements, fostering a collaborative work environment.
Maintained strict confidentiality in handling sensitive information, respecting privacy laws and ethical guidelines.
Education
NVQ Level 3 - Level 3 Diploma in Adult Care England
City & Guilds of London Institute
London, ENG
01-2025
Master of Science - Msc Mechanical Engineering
Birmingham City University
Birmingham
01-2023
Bachelor of Science - Marine Engineering
University of Greenwich
London
01-2012
Skills
Care compliance
Crisis management
Risk assessment
Policy writing
Staff supervision
Staff management
Decision making
Time-management
Patient interaction
Patient advocacy
Team collaboration
Person-centred care
Accomplishments
Improved quality of care and compliance. Isuccessfully raising CQC audit scores by 15 %. I also reduced safeguarding incidents through frequent review service users risks and close adoption of person centre care matrix. I also implemented new care standards that led to measurable improvements in service delivery.
Strengthened team performance and staff development. As Home manager, I reduced staff turnover by improving training completion rates. I also mentoring senior carers into leadership roles. I also created more efficient rota and workflow systems that enhanced continuity of care.
Timeline
Care Home Manager
Heaven Support Services Limited
03.2024 - Current
Senior Support Worker
Heaven Support Services Ltd, Birmingham
08.2023 - 03.2024
NVQ Level 3 - Level 3 Diploma in Adult Care England