Yvonne Dunn

Overall management of care home for over 65s

• Managed budget to ensure cost-effective operation and resource allocation.
• Organised community events, fostered positive public image of the care home.
• Handled emergencies calmly, implemented appropriate response measures swiftly ensuring minimum disruption to normal operations.
• Led team meetings for better coordination of care services across departments.
• Established strong relationships with families to improve communication and trust.
• Minimised complaints through proactive management of resident concerns and expectations.
• Facilitated training courses, increased staff competency levels.
• Worked closely with health professionals to coordinate specialist treatment for residents as required.
• Promoted an inclusive culture amongst staff, improved morale and teamwork.
• Ensured compliance with regulations by conducting regular audits and remedial actions when necessary.
• Implemented safety protocols, maintained a secure environment for residents and staff.
• Coordinated staff rota for efficient use of resources and high quality patient service.
• Improved patient care by implementing effective care plans and monitoring their progress.
• Developed and updated personalised care plans suitable for patient needs.
• Oversaw staff recruitment, training and development to determine residents remain in consistently safe hands.
• Attended regular training to develop expertise in people management and care service provider regulations.

Home Care

• Monitored client conditions, reporting changes promptly to medical professionals.
• Helped clients manage their finances responsibly, fostering financial independence.
• Completed detailed record keeping duties ensuring accurate documentation of client progress.
• Coordinated with multidisciplinary teams to optimise care plans for service users.
• Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
• Conducted regular home visits to assess the needs of isolated clients.
• Prepared nutritious meals catering to specific dietary requirements, promoting better health outcomes.
• Reported concerns, problems and changes to the Community SupportManager immediately.
• Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
• Maintained strict confidentiality at all times, adhering to relevant company policy.

• Improved quality standards with thorough audit processes and performance reviews.
• Conducted comprehensive patient assessments for improved treatment plans.
• Delivered efficient health services by maintaining close liaison with multidisciplinary teams.
• Developed comprehensive care plans tailored to individual patient needs and conditions.
• Documented and evaluated effectiveness of care plans and interventions.
• Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
• Answered questions from clients, family members, and other carers.

• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Facilitated internal communications with clear and concise memos and bulletins.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

• Facilitated staff meetings, leading to improved collaboration.
• Supervised team members for optimal task completion.
• Provided guidance to junior staff, fostering professional growth and development.
• Collaborated with the manager to achieve organisational goals.
• Conducted performance evaluations, enhancing individual employee development.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Streamlined processes to improve and optimise daily operations.