Tom Whiteford
Whitwick Coalville,Leicestershire
Summary
Dynamic, results-focused sales professional with high-performing experience in a competitive electronics retail environment, currently ranked as one of the top sellers in my area. Proven track record of consistently exceeding targets and delivering tailored solutions in fast-paced settings. Experienced in both inbound and outbound sales across sectors including social media marketing, energy, and consumer electronics. Previous roles include Sales Executive at Hologram LTD, inbound sales at Teleperformance and current frontline retail sales with Currys. Now seeking to step into a senior sales or sales management role, bringing energy, adaptability, and a natural ability to build rapport and motivate others.
Overview
7
7
years of professional experience
Work History
Sales advisor
Currys PC World
Loughborough
09.2024 - Current
- Handle high volumes of inbound sales calls in a fast-paced electronics retail environment
- Regularly achieve 24%+ sales conversion rate — well above the company benchmark of 14.5%
- Deliver tailored product recommendations to a wide range of customers, balancing upselling with genuine needs-based solutions
- Maintain expert knowledge of consumer electronics to confidently advise on tech specs, bundles, and promotions
- Recognised by management and trainers as a top performer; regularly selected to support new starter training through call listening and peer coaching
- Handpicked by management to take on additional office responsibilities as preparation for a future promotion
Warehouse Operative
vf recruitment
bardon, Leicestershire
10.2022 - 04.2023
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Sales Executive
Hollogram LTD
Loughborough, Leicestershire
02.2022 - 07.2022
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Proactively brought in new business accounts, growing existing sales territories to maximise profits.
Sales assistant
Halfords
Whitwick Coalville
11.2019 - 12.2021
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Met targets weekly for selling car care plans, exceeding said targets most weeks for extra insentives.
- Provided expert knowledge on sound systems, roof racks and fittings, making sure customers got exactly what they wanted within their budget as quick and easily as possible.
Phone operator
Teleperformance UK
Ashby-de-la-Zouch, Leicestershire
04.2018 - 09.2019
- Answered calls quickly to minimise customer wait times.
- Met strict KPI's and targets surrounding smart meter sales, with every call being an opportunity.
- Resolved telephone queries using excellent product and service knowledge to achieve customer satisfaction.
- Spoke clearly and concisely to achieve courteous, professional customer care.
- Forwarded messages to relevant personnel to prevent information getting lost.
Education
B-TEC - Uniformed Public Services
Stephenson's College
Coalville, Leicestershire06.2017
GCSE -
Delisle
Loughborough, Leicestershire08.2014
Skills
- Excellent timekeeping
- Computer literate
- Confident communicator
- Inventory monitoring
- Machinery operation
- Manual handling
- OH&S compliance
- Quality Assurance
Interests
- Motorcycling
- Weightlifting
- IT & Gaming
- Nature walks
- Cooking
References
References available upon request.
Timeline
Sales advisor
Currys PC World
09.2024 - Current
Warehouse Operative
vf recruitment
10.2022 - 04.2023
Sales Executive
Hollogram LTD
02.2022 - 07.2022
Sales assistant
Halfords
11.2019 - 12.2021
Phone operator
Teleperformance UK
04.2018 - 09.2019
B-TEC - Uniformed Public Services
Stephenson's College
GCSE -
Delisle
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