Katie Hannah
Armadale,West Lothian
Summary
Friendly and approachable individual with expertise in customer service, visual merchandising, technical support and data entry. Demonstrates exceptional teamwork and excellent timekeeping skills. Adept at complaint resolution, ensuring customer satisfaction and operational efficiency. Ready to continue creating positive experiences.
Overview
8
8
years of professional experience
Work history
Customer Sales Advisor
Sky UK
Livingston, West Lothian
2026.01 - Current
- Assisted customers with package and billing issues - ensuring best value for customers.
- Delivered excellent customer service by addressing and resolving queries.
- Handled complaints efficiently, ensuring customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Identified sales opportunities during calls, promoting additional products or services tactfully.
Sales Assistant
Pandora
Livingston, West Lothian
2023.10 - 2025.12
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, card and mobile payments using POS systems.
- Maintained knowledge of products and features to provide recommendations to customers.
Online Personal Shopper
Sainsbury's
Livingston, West Lothian
2022.01 - 2022.04
- Ensured that all shops were completed in specific time frame for fridge and frozen foods.
- Carefully picked items, ensuring to check for best dates for customers.
- Packed shopping carefully to ensure all products arrived at customers home undamaged.
- Made sensible and appropriate substitutes when desired product was unavailable.
Customer Service Technical Apprentice
Sky UK
Livingston, West Lothian
2021.07 - 2022.01
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers resolve technical issues through telephone calls and coming to appropriate solution.
Sales Assistant
Menkind
Livingston, West Lothian
2018.10 - 2021.07
- Provided service with a smile, offering helpful advice to best meet customer needs and offering similar products that met their needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Directly responsible for watch merchandise, whether that was customer assistance, processing sales and maintenance.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Planned aesthetically pleasing displays to showcase company products and capture new sales.
Education
Scottish Qualifications Certificate - National 5 Qualifications
Inveralmond Community High School
West Lothian 08/2013 - 08/2020
Skills
- Teamwork
- Excellent Timekeeping
- Visual Merchandising
- Technical Support
- Data Entry
- Complaint Resolution
- Organised
- Technical Product Understanding
Timeline
Customer Sales Advisor
Sky UK
2026.01 - Current
Sales Assistant
Pandora
2023.10 - 2025.12
Online Personal Shopper
Sainsbury's
2022.01 - 2022.04
Customer Service Technical Apprentice
Sky UK
2021.07 - 2022.01
Sales Assistant
Menkind
2018.10 - 2021.07
Scottish Qualifications Certificate - National 5 Qualifications
Inveralmond Community High School
08/2013 - 08/2020