Francesca Bracho
Woodbridge Lawn,West Yorkshire
Summary
Responsible and mature Sales Associate who thrives in fast-paced environments, enjoys working as part of a team to achieve sales goals as effectively as possible. Highly successful in a sales environment, always looking for new ways to improve and develop skills where appropriate. Energetic with a solid understanding and a passion for the fashion and beauty industry
Excellent customer service, communication and listening skills in regards to cash management. Charismatic Sales Advisor equipped with strong consultative sales strategy and superior negotiation skills. Drives revenue through attentive, high-quality service. Frequently commended for excellent communication and conflict-resolution skills. Talented sales professional with extensive experience in retail industry. Generated leads and exceeded new business targets through outstanding networking and relationship building. Negotiated persuasively to achieve profitable, high-volume sales. Dynamic with background in high-volume retail environments. Quickly processes customer transactions with focus on accuracy and satisfaction. Packages purchases with care to reduce risk of damage. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
30
30
years of professional experience
Work History
Sales advisor and Supervisor
Whistles
Leeds and Ilkley, West Yorkshire
09.2017 - 04.2024
- Wrote sales slips and sales contracts.
- Prioritised helping customers over completing other routine tasks in store.
- Recommended merchandise to customers based on their needs and preferences.
- Completed all cleaning, stocking and organising tasks in assigned sales area.
- Responded to customer questions and requests in prompt and efficient manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Greeted customers in timely fashion while quickly determining their needs.
- Contacted other store locations to determine merchandise availability.
- Built relationships with customers to increase likelihood of repeat business.
- Engaged with customers in sincere and friendly manner.
- Prioritised tasks and projects to meet tight deadlines.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Set up appointments and maintained organised diary.
- Answered requests and concerns with friendly and knowledgeable service.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments.
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Received and processed product returns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Applied various sales techniques to steadily expand customer bases.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Drove sales growth by analysing customer data to enhance KPI delivery.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Successfully applied various sales techniques to steadily expand customer bases.
- Consistently maximised sales revenue through effective upselling and cross-selling of associated products.
- Conducted in-depth client profiling using targeted questioning to identify individualised needs, provide advice and close high-value sales.
- Maximised sales revenue through effective upselling and cross-selling of associated products.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Supervised, trained and mentored team members to consistently meet and exceed sales targets.
- Converted sales leads and opportunities through exceptional persuasion and negotiation.
- Retained customers by building rapport and delivering tailored product recommendations.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Maintained store standards to uphold clean, professional appearances.
- Provided customers with price information and handled financial transactions.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
Sales and Promotions
House of Fraser
Leeds, LDS
08.1997 - 10.1998
- Greeted customers in timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Sales and Promotions
Boots
Leeds, West Yorkshire
08.1994 - 04.1996
- Greeted customers in timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Achieved maximum user engagement for campaigns through effective communication strategy.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Greeted customers in timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Increased production rate by using excellent time management and leadership skills throughout all tasks.
- Achieved high sales revenue with value-focused customer service approach.
- Refilled and ordered stock daily in line with purchasing trends to maximise product availability and drive sales.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
Secondary Education Exam -
King James school
1987
Skills
- Customer service-orientated with respond to customer questions requests with prompt efficient manner
- Enthusiastic communicator
- Processing payments
- Visual merchandising
- Excellent timekeeping
- Cash handling
- Customer Service
- Customer relations
- Sales techniques
- Customer complaint management
- Stock replenishment
- Customer contract management
- Active selling
- Dispute Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales advisor and Supervisor
Whistles
09.2017 - 04.2024
Sales and Promotions
House of Fraser
08.1997 - 10.1998
Sales and Promotions
Boots
08.1994 - 04.1996
Secondary Education Exam -
King James school
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