Alharth Forjani

Summary

Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Diligent shop team member skilled with money handling and customer questions.Works with team members to keep customers happy and lines under control.
Focused on helping others with quality service for diverse needs.Energetic employee well-versed in strong communication and organisation skills.
Seeks solutions to problems and applies extensive analytical knowledge to findings.Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Retail professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Dedicated customer advisor with two years of assisting customers in fast-paced, high-volume call centers. Highly professional when asking open-ended questions to determine caller needs and offer solutions. Proudly achieved outstanding customer service ratings.

years of professional experience

Titan telecoms

Manchester , Greater Manchester

09.2019 - 08.2020

Highlighted product features and benefits in line with customer needs, securing high-value sales.
Maintained excellent knowledge of industry trends to remain ahead of competitors.
Delivered high sales performance within budget to strict deadlines and targets.
Built rapport with new and existing customers to boost client retention.
Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Processed customer payments and set up direct debits for long-term service contracts.
Assisted customers with varying questions using product knowledge and service expertise.
Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.

Co-op food store

Manchester , Greater Manchester

07.2017 - 09.2019

Explained establishment policies to customers and offered advice on selections.
Assisted customers with product selection, recommending associated items to increase transaction value.
Completed store opening and closing, shop floor cleaning and till reconciliations.
Covered extra shifts and maintained flexible schedule to achieve store goals.
Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.

William Humes High School

Spring Bridge Road M16 8PR

English