Furqaan Nasir
Blackburn,Lancashire
Summary
Experienced professional with a diverse background in various industries, including security, business operations, and business studies. Skilled in IT, problem solving, teamwork, and communication. Recognized for attention to detail and strong interpersonal skills. Accomplished business studies student with a goal-oriented mindset and a track record of effectively communicating with individuals from diverse backgrounds. My reputation as a reliable, highly motivated, and dedicated professional precedes me, consistently go above and beyond to ensure each customer's needs are met. Have the innate ability to adapt to varying social situations and seamlessly transition between different industries has been a cornerstone of my success. Moreover, having excellent communication skills allow me to connect with individuals from all walks of life, transforming each interaction into a memorable experience. In the ever-evolving world of customer service, Employers always seem to mention myself as being a shining example of adaptability, unwavering commitment, and excellence. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
5
5
years of professional experience
Work history
Customer sales advisor
Webhelp
Remote, N/A
2023.09 - 2024.12
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Demonstrated product usage and features to customers.
- Delivered commercially responsible decisions in every interaction to meet needs of customer and business.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Promoted customer loyalty scheme at checkout.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
- Retained customers by building rapport and delivering tailored product recommendations.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Managed over 40 customer calls per day
Sales assistant
Legacy limousines
Blackburn, lancashire
2020.05 - 2024.12
- Provided service with smiles, offering courteous, helpful advice to best meet customer needs.
- Handled 5+ customer enquiries daily
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
CEO
lancashireautos
Blackburn, Blackburn with Darwen
2020.01 - 2024.01
- Have sourced and sold 38+ cars, which at times involved delivering to the clients home address
- Furthermore, having done this in a numerous amount of ways such as social media platforms like Instagram, auto trader, and Facebook market place where I have a business page to support this called LancashireAutos.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Security
Kingdom
2021.11 - 2022.08
- As a Security professional at Kingdom, I was responsible for ensuring the safety and security of premises, assets, and personnel
- My key responsibilities included: Conducting regular patrols and monitoring CCTV systems to detect and prevent security breaches
- Responding to alarms and investigating disturbances
- Providing excellent customer service by assisting visitors and addressing their inquiries
- Maintaining accurate logs and reports of incidents
- During my time as a Security professional, I demonstrated strong attention to detail and a commitment to maintaining a safe and secure environment.
- Prevented security breakdowns by troubleshooting various security systems.
- Upheld strict security protocols when on gangway security duty.
- Monitored security certificates and maintained company compliance with security requirements.
Education
8 GCSE'S (A-C) including Maths (B) and English Language (B) - GCSE
Pleckgate High School
Blackburn, Blackburn with Darwen 09/2016 - 03/2020
Level 3 diploma Business and Finance - Finance and Business
St Mary's College
Blackburn, Blackburn with Darwen 09/2020 - 05/2022
Skills
- IT
- Teamwork
- Communication
- Attention to detail
- Design - Knowledge of design techniques, tools, and principals involved in production of precision technical plans
- Confidence
- Goal setting
- Leadership
- Customer service
- Excellent timekeeping
- Face-to-face selling
- Customer service oriented
- Online sales
- Upselling expertise
- Product expertise
Languages
English
Punjabi
Custom
available upon request
Timeline
Customer sales advisor
Webhelp
2023.09 - 2024.12
Security
Kingdom
2021.11 - 2022.08
Sales assistant
Legacy limousines
2020.05 - 2024.12
CEO
lancashireautos
2020.01 - 2024.01
8 GCSE'S (A-C) including Maths (B) and English Language (B) - GCSE
Pleckgate High School
09/2016 - 03/2020
Level 3 diploma Business and Finance - Finance and Business
St Mary's College
09/2020 - 05/2022