Tilly Thornhill
1 Grange Lane, Wolstanton
Summary
Enthusiastic professional demonstrating strengths in customer interaction and support. Adapts communication style to meet diverse customer needs, ensuring clarity and satisfaction. Eager to contribute to team success through resilience and a positive attitude. With strong foundation in communication and problem-solving, I excel at understanding and addressing customer needs. My background in various roles has equipped me with valuable interpersonal skills and ability to build rapport quickly. I am confident in managing inquiries, resolving issues, and ensuring customer satisfaction. Always eager to learn and adapt, I aim to contribute effectively to dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Advisor
Boots UK
Festival Park, Stoke-on-Trent
06.2023 - Current
- Help customers feel valued and appreciated by going the extra mile to answer questions.
- Regularly received lots of health and safety training, such as fire safety, first aid, safety at heights, and asbestos safety.
- Repeated guidance on how to approach a variety of customers to avoid discrimination and support inclusion, diversity and equality.
- Remain calm under pressure to handle customer complaints and solve problems.
- Cultivated rapport with customers through professional communication and attentive service.
- Manage high-volume customer enquiries and consistently exceeded performance targets during peak periods such as Christmas and Mother's Day.
- Manage cash and till operations such as refunds, purchases and item scanning.
- Attend regular training to enhance performance and expand knowledge.
- Train new customer advisors, sharing best practices and ensuring high standards of customer service.
- Adapted communication style to suit a diverse range of customers, ensuring clear and effective dialogue.
Sales Assistant
On the Common
Mcarthur Glen Designer Outlet, Cannock
01.2026 - 04.2026
- Assisted customers in selecting garments, offering advice on styles and fit to enhance shopping experience.
- Fostered a positive shopping environment by greeting customers warmly upon entry.
- Took stock of products and updated stock records with new totals.
- Replenished items and organised displays to keep stock looking professional.
- Managed stock levels on shop floor, ensuring availability of sizes and popular items.
- Handled customer returns and exchanges with a focus on retaining business and satisfaction.
- Processed sales transactions quickly and accurately.
- Performed opening and closing duties, including cashing up, securing the premises, and preparing for the next business day.
Education
A-Levels - Maths, Biology, English Literature
St John Fisher Sixth Form
Stoke-on-Trent Bronze Level
Duke of Edinburgh
STEM SMART Programme 2025
University of Cambridge
Head Girl
St John Fisher Catholic Collegiate
Stoke-on-Trent Skills
- Customer experience
- Customer complaint handling
- Problem solving
- Cash management
- Effective communication
- Customer Service
- Resilience in stressful situations
- Empathy and understanding
- Enthusiastic
- Working with children
Certification
- DBS certified
- UK Full Driving Licence
Hobbies and interests
- Training and playing matches for Keele Women's Lacrosse.
- Staying active and going to the gym
- Spending time with friends and family
- Reading
- Listening to music
date of birth
12/06/2007
Timeline
Sales Assistant
On the Common
01.2026 - 04.2026
Customer Advisor
Boots UK
06.2023 - Current
A-Levels - Maths, Biology, English Literature
St John Fisher Sixth Form
Bronze Level
Duke of Edinburgh
STEM SMART Programme 2025
University of Cambridge
Head Girl
St John Fisher Catholic Collegiate