Summary
Overview
Work History
Education
Skills
Affiliations
Timeline

Tiana Ghamloush

London,London, Greater

Summary

From my very first job at 16 years old I learnt many skills that I am extremely grateful for, my boss showed me first-hand what it should be like at a place of employment, a place you want to be and enjoy being at, and that is what I value most. I enjoy teamwork and equality, making sure everyone is treated kindly and fairly. I believe I am an organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Waitress

Napoli on the road
London, twickenham
10.2023 - 12.2023
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Prepared tables for guests and reset tables between customers.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.

Team leader

rebiso limited
London, twickenham
09.2022 - 09.2023
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Prepared ingredients before busy period based on expected customer levels.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Prepared tea, coffee and carbonated beverages for customers.
  • Assessed food quality before serving customers to meet high-quality standards.
  • Verified optimal food storage conditions, maintaining accurate records of refrigerator and freezer temperatures to prevent spoilage.
  • Made the dough for the pizza every morning as well as closing and measuring the dough in the afternoon.
  • I ran the shop on my own ensuring I was proactive and efficient.
  • Opened and closed the shop while following procedures.
  • Made pizza throughout the day ensuring there was always good selection.
  • Great teamwork skills




Education

L3 BTEC national diploma in art and design - fashion and textiles

Kingston College, Kingston upon Thames
09.2022 - 06.2023

L3 BTEC national extended diploma - fashion and textiles

Kingston College, Kingston upon Thames
09.2023 -

Skills

  • Table serving
  • Outstanding customer service
  • Food hygiene regulations
  • Order taking
  • Highly responsible and reliable
  • Food hygiene
  • Food preparation
  • Menu knowledge
  • Reservations management
  • Cleaning and sanitation
  • Marketing and sales experience
  • Opening and closing procedures
  • Teamwork
  • Quick learner
  • Motivated

Affiliations

  • motorbikes
  • the gym
  • cooking/baking

Timeline

Waitress - Napoli on the road
10.2023 - 12.2023
Kingston College - L3 BTEC national extended diploma , fashion and textiles
09.2023 -
Team leader - rebiso limited
09.2022 - 09.2023
Kingston College - L3 BTEC national diploma in art and design , fashion and textiles
09.2022 - 06.2023

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Tiana Ghamloush