Bailey-May Brown
Knottingley,United Kingdom
Summary
Dedicated and organised professional with extensive experience in the hospitality industry, specialising in food service and customer satisfaction. Proficient in English fluency, food preparation, and beverage service, with a strong understanding of hygiene regulations and allergen management. Demonstrates exceptional skills in cash handling, order taking, and customer feedback handling. Committed to maintaining high standards of health and safety while delivering excellent customer service. Aspires to leverage expertise in a dynamic team environment to enhance operational efficiency and guest experiences.
Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Friendly Waitress with knack for creating memorable dining experiences. Boosted customer satisfaction by delivering attentive service and anticipating guest needs. Known for maintaining calm and professional demeanour during busy shifts, ensuring smooth operations.
Friendly and approachable, with excellent customer service skills coupled with ability to handle transactions and multitask in fast-paced environments. Adept in communication and teamwork.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Waitress
Racca Green Fisheries
Knottingley, Wakefield
07.2023 - 08.2024
- Met special dietary requests with careful preparation and presentation of dishes.
- Enhanced guest satisfaction through attentive and prompt service.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained clean and organised dining area for customer comfort.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
Education
GCSEs -
De Lacy Academy
Knottingley, Wakefield 09.2020 - 06.2025
Skills
- English fluency
- Food service equipment use
- Familiarity with allergen guide
- Tea and coffee brewing
- Hygiene regulations compliance
- Order taking proficiency
- Safe manual handling
- Cash handling
- Customer Service
- Payment Processing
- Verbal communication
- Table clearing
- Food preparation
- Multidisciplinary teamwork
- Menu memorisation
- Food and beverage service
- Food allergies knowledge
- Table serving
- Customer feedback handling
- Allergen and dietary requirements
- Cash handling and till reconciliation
- Organised and reliable
- Food service
- Employee training
- Health and safety awareness
- Memorising orders
- Order taking
- Food hygiene protocol
- Food safety understanding
- Extensive hospitality background
- Safe serving knowledge
Certification
Level 2 certificate in Health and Hygiene
Timeline
Waitress
Racca Green Fisheries
07.2023 - 08.2024
GCSEs -
De Lacy Academy
09.2020 - 06.2025
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