Summary
Overview
Work history
Education
Skills
Languages
Timeline
Waitress
ALLES MASIH

ALLES MASIH

hayes,greater london

Summary

Friendly Beautician adept in building rapport and relationships to encourage customer loyalty. Creative and multi-skilled for flexible, professional salon support. Team player with excellent interpersonal skills for positive staff and customer communications.


Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work history

Waitress

Raja Tandoori
Paisley, Renfrewshire
06.2022 - 07.2023
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Beauty Therapist

Nancy Hair & Beauty
Hayes, Hillingdon
07.2015 - 12.2018
  • Answered clients' queries and requests by phone and email.
  • Greeted clients into salon, offering refreshments and magazines.
  • Carefully handled hot wax to deliver clean and flawless results.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Input bookings into computer system at reception.
  • Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
  • Tracked emerging beauty trends to expand services and product offerings.
  • Performed pedicures and manicures, meeting daily appointment targets.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
  • Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
  • Attended training to deliver range of professional treatments offered by salon.

Education

NVQ Level 2 - Diploma in Beauty Therapy

Institute of Dermal Sciences
London
09.2015 - 09.2016

Skills

  • Pedicures expertise
  • Waxing treatments
  • Hairstyles understanding
  • Upselling expertise
  • Makeup knowledge
  • Caring customer service
  • Body waxing
  • Eyebrow shaping
  • AS A WAITRESS
  • Menu memorisation
  • Food presentation
  • Table check-ins
  • Food hygiene
  • Outstanding customer service
  • Safe serving knowledge
  • Table serving
  • F&B upselling

Languages

English
Fluent
Hindi
Fluent
Punjabi
Fluent
Urdu
Fluent

Timeline

Waitress

Raja Tandoori
06.2022 - 07.2023

NVQ Level 2 - Diploma in Beauty Therapy

Institute of Dermal Sciences
09.2015 - 09.2016

Beauty Therapist

Nancy Hair & Beauty
07.2015 - 12.2018
ALLES MASIH