ALLES MASIH
hayes,greater london
Summary
Friendly Beautician adept in building rapport and relationships to encourage customer loyalty. Creative and multi-skilled for flexible, professional salon support. Team player with excellent interpersonal skills for positive staff and customer communications.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Waitress
Raja Tandoori
Paisley, Renfrewshire
06.2022 - 07.2023
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Beauty Therapist
Nancy Hair & Beauty
Hayes, Hillingdon
07.2015 - 12.2018
- Answered clients' queries and requests by phone and email.
- Greeted clients into salon, offering refreshments and magazines.
- Carefully handled hot wax to deliver clean and flawless results.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Input bookings into computer system at reception.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Tracked emerging beauty trends to expand services and product offerings.
- Performed pedicures and manicures, meeting daily appointment targets.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Attended training to deliver range of professional treatments offered by salon.
Education
NVQ Level 2 - Diploma in Beauty Therapy
Institute of Dermal Sciences
London 09.2015 - 09.2016
Skills
- Pedicures expertise
- Waxing treatments
- Hairstyles understanding
- Upselling expertise
- Makeup knowledge
- Caring customer service
- Body waxing
- Eyebrow shaping
- AS A WAITRESS
- Menu memorisation
- Food presentation
- Table check-ins
- Food hygiene
- Outstanding customer service
- Safe serving knowledge
- Table serving
- F&B upselling
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Urdu
Fluent
Timeline
Waitress
Raja Tandoori
06.2022 - 07.2023
NVQ Level 2 - Diploma in Beauty Therapy
Institute of Dermal Sciences
09.2015 - 09.2016
Beauty Therapist
Nancy Hair & Beauty
07.2015 - 12.2018
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