Thomas Peirse

• Established and launched a brand-new branch from the ground up, creating the initial stock profile, recruiting the full start-up team, and implementing operational processes.
• Successfully grew the branch over 9 years from a team of 5 employees with a single van to 11 employees operating 2 vans and a 7.5-tonne vehicle fleet.
• Increased annual turnover to £6 million through strong commercial leadership, customer relationship management, and business development activities.
• Responsible for the overall day-to-day management of the branch, including sales, operations, stock control, transport logistics, health and safety, and team performance.
• Led recruitment, training, and development initiatives, building a high-performing and motivated team to support sustained business growth.
• Drove continuous improvement across branch operations, ensuring high levels of customer service, efficiency, and profitability.
• Developed and maintained strong relationships with customers, suppliers, and key stakeholders, contributing to continued sales growth and market presence.
• Accountable for achieving branch targets, managing budgets, and identifying opportunities to increase revenue and operational effectiveness.

Key Achievement: Successfully built a new branch from inception into a thriving £6 million turnover operation, more than doubling the team size and significantly expanding the branch's distribution capability.

Key responsibilities include:

• Performance Management
• Annual reviews, Disciplinaries, PIP, Holidays.
• Working alongside key account managers to achieve sales targets, proactive sales.
• Managing Branch Accounts.
• Branch Stock Management.
• Audits, Health & Safety & Site Management.
• Transport Management
• Leadership and Coaching.
• Complaint Resolution
• Estimating (Quotations)
• Reward & Recognition
• Managing and maintaining branch systems I.e. Customer Hub & Call log to meet targets.
• Motivating the team to deliver high performance and results.
• Stock takes and rolling stock checks.
• Promoting company campaigns (sales generating)
• Customer Contracts
• Regular 1:1's

• Responsible for the day-to-day management and overall performance of a busy branch, leading and supporting a team of 15 employees within a fast-paced plumbing and heating environment.
• Focused on driving sales growth, achieving key performance targets, and delivering exceptional customer service.
• Accountable for maintaining high operational standards across all areas of the branch, ensuring compliance with company policies and procedures.
• Proactively develop and implement new processes and systems to improve efficiency, maximize productivity, and enhance branch performance.
• Committed to coaching, motivating, and developing team members to achieve both individual and business objectives.

Key responsibilities include:

• Performance Management
• Annual reviews, Disciplinaries, PIP, Holidays.
• Working alongside key account managers to achieve sales targets, proactive sales.
• Managing Branch Accounts.
• Branch Stock Management.
• Audits, Health & Safety & Site Management.
• Transport Management
• Leadership and Coaching.
• Complaint Resolution
• Estimating (Quotations)
• Reward & Recognition
• Managing and maintaining branch systems I.e. Customer Hub & Call log to meet targets.
• Motivating the team to deliver high performance and results.
• Stock takes and rolling stock checks.
• Promoting company campaigns (sales generating)
• Customer Contracts
• Regular 1:1's

• Responsible for the day-to-day management of the branch, working closely with the Network Manager to ensure the network operated efficiently and effectively while delivering branch and network performance targets.
• Led, supported, and coached team members to maximise individual and team performance, fostering a positive and productive working environment.
• Managed transport operations for the branch, including vehicle compliance, maintenance records, inspections, and delivery scheduling to ensure safe, reliable, and efficient service.
• Maintained high operational standards while supporting continuous improvement initiatives to enhance productivity, customer service, and overall business performance.

Key responsibilities include:

• Leadership and coaching.
• Transport Management.
• Assisting Network Manager.
• Allocated Stock Report & Backorder Reports.
• Estimating (Quotations).
• Deposits & various reports.
• Product Location & Stocktake Preparations.
• Call monitoring.
• Proactive Sales.
• Building Customer Relationships.
• Site Managements.
• Chasing Leads.
• Contracts.