Julie Griffiths
Brean, Sedgemoor,England
Summary
Accomplished professional with over 15 years of experience in retail management, specialising in branch operations and customer relationship management. Demonstrated expertise in strategic planning, sales strategy development, and budget management, consistently achieving performance targets and enhancing store standards. Proven track record in staff recruitment, training, and team building, fostering a culture of ethical leadership and integrity. Adept at risk management, regulatory compliance, and process optimisation to drive operational excellence. Seeking a new challenge to leverage extensive skills in financial management and organisational structuring within a dynamic environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager
Morrisons
Brean, Somerset
07.2001 - I currently work here
- Managed daily operations within the branch, overseeing staff performance and customer service standards.
- Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Conducted regular training sessions for staff, focusing on compliance, product knowledge, and customer handling skills.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Managed branch budget, monitoring expenditures and making cost-effective decisions to maximise profitability.
- Organised and led team meetings to review performance data, set goals, and motivate staff towards achieving excellence.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Oversaw recruitment, training, and development of staff to enhance branch productivity.
- Developed strong relationships with customers, offering personalised banking solutions to meet their unique needs.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Coordinated with other branches and departments to streamline processes and share best practices.
- Liaised with senior management to align branch objectives with overall company goals.
- Analysed customer feedback to identify areas for improvement and implemented changes to boost satisfaction levels.
- Monitored compliance with regulatory requirements to uphold legal and ethical standards.
- Managed inventory levels to prevent stockouts while minimising excess stock and associated costs.
- Reviewed and updated operational procedures regularly to enhance workflow efficiency and meet changing business needs.
- Monitored financial transactions, ensuring accuracy in processing and adherence to regulatory requirements.
- Oversaw risk management activities within the branch, identifying potential issues and developing mitigation strategies.
- Built successful business culture focused on performance optimisation and goal attainment.
- Kept organisation in compliance with regulations and internal requirements.
- Implemented risk management procedures to minimise losses and safeguard assets.
- Coordinated with IT department to address technical issues affecting branch operations.
- Oversaw day-to-day functioning of [Type] operation.
- Implemented security protocols to safeguard customer information and branch assets against potential threats.
- Evaluated departmental performance and developed improvements to key operations.
- Spearheaded community engagement initiatives, representing the branch at local events and fostering positive public relations.
Self employed hairdresser
Self employed
Cannock, Staffordshire
07.1986 - 09.1996
- Worked with straighteners, curlers and hair dryers to style hair.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Recommended home care hair regimens and treatments based on client hair quality.
- Developed new hair styling techniques using creativity and knowledge of trends.
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business through personalised service.
- Pre-booked appointments to guarantee repeat business.
- Operated cash register, card machines and POS systems to process customer payments.
- Delivered exceptional hairdressing services, including cutting, colouring, and styling, to meet diverse client needs.
- Assessed hair condition to determine proper treatments required for best results.
- Recommended hair styles to compliment clients' facial features and colouring.
- Handled client feedback constructively, resolving any issues promptly to ensure their continued satisfaction with salon services.
- Advised on suitable haircuts and styles based on client facial features and shape.
- Offered clients catalogue options showcasing hairstyles, encouraging personal decisions on cut and colour.
- Selected hair colours based on customer preference.
- Conducted in-depth consultations to understand client preferences and provided tailored advice on hair care.
- Provided expert guidance on home hair care and recommended professional products to enhance and maintain salon treatments.
- Designed contemporary new styles for different ages and genders.
- Sold and promoted hair care products meeting clients' individual needs.
Hair Salon Manager
Jacqueline hair fashion
Cannock, Staffordshire
09.1980 - 12.1984
- Managed daily salon operations, scheduling staff shifts and overseeing client bookings for optimal service delivery.
- Handled customer complaints with professionalism, resolving issues promptly to maintain a high level of service.
Education
GCSEs - Physics 1,Chemistry 1,Biology 1, English A level 1, maths 1 ,social service 1
Chenet Comprehensive
Cannock, Staffordshire 09.1975 - 09.1980
Skills
I have worked with the public all of my working life and have excellent people skills and can usually come to an understanding with any questions that are put my way I can organise and execute any tasks that I am faced with I enjoy problem solving and have experienced many aspects of this in my 15 years with Morrisons I have managed a number of stores during my career at McColls/morrisons I was tasked with bringing these stores up to the required standards and sales budgets I am now looking for a new challenge
- Customer relationship management
- Branch operations management
- Employee training
- Strategic planning
- Budget management
- Sales strategy development
- Risk management
- Performance analysis
- Regulatory compliance
- Complaint resolution
- Process optimization
- Community engagement
- Staff recruitment
- Cross-department coordination
- Branch operations handling
- Team building and training
- Customer relations
- Branch operations
- Leadership excellence
- Staff mentoring
- Sales techniques
- Performance monitoring
- Customer relationship management systems
- Decision-Making proficiency
- Ethical leadership
- Marketing strategies
- Decision-Making authority
- Knowledge of banking products
- Retail banking
- Financial management
- Integrity and ethics
- Risk assessment and management
- Risk compliance and regulation
- Financial reporting
- Performance driving
- Talent development
- Budget control
- Compliance auditing
- Negotiation
- Banking systems understanding
- Quality control standards understanding
- Inspirational motivation
- Change implementation
- Organisational awareness
- Policy development
- Data-driven decision-making
- Crisis handling
- Organisational structuring
- Performance metrics
- Process improvement insight
- Customer service software proficiency
- Project management tools proficiency
- Supply chain optimization
Timeline
Branch Manager
Morrisons
07.2001 - I currently work here
Self employed hairdresser
Self employed
07.1986 - 09.1996
Hair Salon Manager
Jacqueline hair fashion
09.1980 - 12.1984
GCSEs - Physics 1,Chemistry 1,Biology 1, English A level 1, maths 1 ,social service 1
Chenet Comprehensive
09.1975 - 09.1980