- Reading and travelling i enjoy exploring new cultures and perspectives
- Constant learning through books and real-world experience
Eunibra Nokulunga Makhaye
Umlazi
Summary
Energetic and self-motivated professional with 14 years of leadership experience managing diverse teams. Proven ability to adapt to various situations while maintaining high standards of performance. Strong interpersonal and communication skills facilitate effective collaboration and problem-solving under pressure. Committed to achieving meaningful contributions and fostering a positive work environment through teamwork and integrity. Motivated Branch Manager with proven track record of leading teams to exceed targets and drive business growth. Excels in optimising operations, managing budgets, and enhancing customer satisfaction. Strong leadership skills in coaching staff, streamlining processes, and implementing successful business strategies. Brings proactive approach to problem-solving and fostering positive work environment. Forward-thinking branch manager brings proven record of success in exceeding targets to deliver measurable results and substantial improvements. Expert in motivating operational changes to revitalise, revamp and redirect teams. Decisive leader and strategic planner specialising in banking.
Overview
21
21
years of professional experience
Work History
Branch Manager
Standard Bank
Empangeni
09.2004 - Current
- Gains a sound understanding of the different local market segments in the branch’s area of operation.
- Manages the sales tracking system and provides coaching and feedback to the team.
- Monitors and manages the performance of team members, as it relates to Leads, Queries and Complaints management.
- Drives adoption and usage of the various digital applications.
- Achievement of all sales targets across segments and products.
- Completes documentation about investigations of losses for own area.
- Ensures staff awareness in terms of fraud.
- Ensures that finding sheets from Risk Assurance and Internal Audit has been responded to and irregularities attended to according to laid down procedures.
- Ensure adherence of FAIS requirements, Supervision, Representative and engagement with Customers.
- Authorises and submits account payments, Staff Expense Claims within authorised limits.
- Recovers sundry expenses, private telephone calls, parking, where applicable.
- Monitors revenue and expenditure against budget and ensures that controllable costs are within budget.
- Achievement of all set Revenue targets: Operating Income, Net Interest Income, Noninterest Revenue, Asset and Liabilities Growth and Return on Equity (ROE).
- Ensures that all aspects relating to deliveries and received goods are adhered to according to laid down procedures.
- Assigns users to the organisation structure.
- Adds/removes user access.
- Responsible for inspiring, motivating, leading, and managing the team.
- Responsible for the recruitment, development, and retention of relevant skills to meet the business needs.
- Talent Management and Succession Planning.
- Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Takes personal responsibility for coaching and mentoring others.
- Ensures the implementation of the leadership promise and employee engagement.
- Achieve employment Equity Transformation targets and appointment and promotion ratios.
- I am the Corporate social Investment champion for Zululand.
- I am the deputy chair for the Diversity and Inclusion for KZN.
Education
Advanced Certificate in Management Practice - Manager Program
Henley Business School
08.2021
National Certificate in Banking NQF Level 5 -
Cornerstone
01.2017
National Diploma in Information Technology - Development Software, Information System, System Software, Information Tech Skills, Technical Programming
Durban University of Technology
01.2008
Matric - English, Afrikaans, Mathematics, Physical Science, Biology, Accounting
Cross moor Sec School
01.2000
Skills
- Adaptability and flexibility
- Interpersonal communication
- Skill acquisition
- Pressure management
- Organizational and administrative skills
- Dedication to excellence
- Creative problem-solving
- Leadership and teamwork
- Constructive feedback
- Continuous learning
- Customer relationship management
- Team building
- Talent management
- Performance monitoring
- Sales strategy
- Risk assessment
- Revenue optimization
- Budget management
- Employee engagement
- Coaching and mentoring
- Succession planning
- Regulatory compliance
- Leadership development
- Customer relations
- Market analysis
- Branch operations
- Team building and training
- Leadership excellence
- Staff mentoring
- Customer relationship management systems
- Staff recruitment
- Ethical leadership
- Strategic planning
- Retail banking
- Revenue growth
- Performance driving
- Business networking
- Change implementation
- Operations oversight
- Digital transformation knowledge
- Corporate social responsibility awareness
- Crisis handling
- Customer service excellence
- Active listening
- Time-management
- Staff management
Custom Section
- Advanced Certificate in Management Practice, Henley Business School, 2021-08-31
- National Certificate in Banking NQF Level 5, Cornerstone, 2017-12-31
- FAIS RE5, Moonstone, 2017-12-31
References
- Mr Mduduzi Dlamini, Head Private Banking eThekwini Area, 0609768379
- Mr Melusi Biyela, Head Local Market Client Coverage Zululand, 0718774926
Interests
Timeline
Branch Manager
Standard Bank
09.2004 - Current
Advanced Certificate in Management Practice - Manager Program
Henley Business School
National Certificate in Banking NQF Level 5 -
Cornerstone
National Diploma in Information Technology - Development Software, Information System, System Software, Information Tech Skills, Technical Programming
Durban University of Technology
Matric - English, Afrikaans, Mathematics, Physical Science, Biology, Accounting
Cross moor Sec School