Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Laura Rita horvath

crawley

Summary

Accomplished professional with extensive expertise in customer relationship management systems, ethical leadership, and technical proficiency. Experienced Branch Manager excelling in team leadership and operational improvements. Delivered significant customer satisfaction enhancements and streamlined processes to boost productivity. Achieved notable growth in branch performance through strategic planning and staff development. Offering strong leadership and communication skills, along with solid foundation in team management and customer service. Knowledgeable about sales strategies and operational efficiency, with focus on driving business growth. Ready to use and develop problem-solving, time management, and strategic planning skills within role.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Branch manager

NAPA AUTOPARTS
Crawley, West Sussex
07.2024 - Current
  • Organised local marketing activities, boosting brand visibility within community.
  • Developed and implemented strategies for increased customer satisfaction.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Ensured branch met all regulatory requirements for safe operation.
  • Provided excellent customer service, securing client loyalty.
  • Implemented new training programmes for improved staff performance.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Improved branch productivity by implementing efficient work schedules.
  • Coordinated with other branches for seamless service delivery.
  • Conducted regular performance reviews for continuous employee development.
  • Managed daily operations to ensure smooth running of the branch.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Created and led successful business culture focused on performance.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Established budgets based on historical, current and forecasted business data.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Put in place clear controls for financial administration and business management.
  • Monitored operations to assess and highlight results.
  • Directed day-to-day work of 10 employees and motivated teams to exceed objectives.
  • Ensured compliance with company policies, maintaining ethical standards.
  • Fostered a positive work environment, improving overall team morale.
  • Maintained inventory levels to meet customer demand without excess stockholding.
  • Built partnerships with local businesses fostering community relations.

Assistant manager

NAPA AUTOPARTS
Crawley, West Sussex
12.2023 - 07.2024
  • Minimised inventory loss for improved profit margins.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Assisted in recruitment process to build an effective workforce.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided support to manager during audits, ensuring accurate reports.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Monitored sales performance regularly adjusting strategies as required.
  • Created a positive work environment, resulting in higher employee morale.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Planned revenue generation strategies designed for growth.

Parts advisor

NAPA AUTOPARTS
Crawley, West Sussex
09.2023 - 12.2024
  • Researched online catalogues for rare part requests from customers.
  • Handled customer complaints professionally, resulting in resolved issues.
  • Liaised with suppliers for timely delivery of ordered parts.
  • Achieved high level of product knowledge through continual learning and training.
  • Assisted in training new staff members to ensure consistency in service.
  • Catalogued auto parts for easy retrieval and organisation.
  • Suggested alternative parts to customers when required items were out of stock.
  • Complied with company policies whilst handling returns or exchanges.
  • Performed daily stock counts ensuring adequate inventory levels.
  • Communicated effectively with customers to understand their needs better.
  • Ensured availability of needed parts by regularly checking inventory levels.
  • Monitored market trends for potential changes in pricing strategies.
  • Placed orders for new stock to meet customer requirements.
  • Checked incoming parts against delivery notes to limit stock discrepancies.
  • Handled high-volume parts, service and repair enquiries.
  • Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
  • Advised customers on prices premium parts and accessories.
  • Promoted parts and accessory sales to increase revenue and drive satisfaction.
  • Maximised sales volumes and margins with stringent cost control and strategic purchasing.
  • Negotiated fair prices on new and used parts for enhanced profit potential.
  • Prepared invoices for customers with large orders or special sales types.
  • Accepted card, cash and cheque payments in POS register system.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Organised displays to promote inventory and encourage customer purchases.

Parts advisor

Eurocarparts
Crawley, West Sussex
08.2022 - 09.2023
  • Catalogued auto parts for easy retrieval and organisation.
  • Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
  • Handled customer complaints professionally, resulting in resolved issues.
  • Achieved high level of product knowledge through continual learning and training.
  • Researched online catalogues for rare part requests from customers.
  • Monitored market trends for potential changes in pricing strategies.
  • Handled high-volume parts, service and repair enquiries.
  • Advised customers on prices premium parts and accessories.
  • Negotiated fair prices on new and used parts for enhanced profit potential.
  • Accepted card, cash and cheque payments in POS register system.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Managed customer lines for minimum wait times and high satisfaction.

Restaurant manager

Pizza Hut
Crawley, West Sussex
12.2019 - 08.2022
  • Streamlined staff rotas to optimise efficiency.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Increased table turnover rate with efficient floor management.
  • Managed daily operations for smooth restaurant functioning.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Implemented new menus, improved dining experience.
  • Trained new team members, enhanced service quality.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Planned staff rotas to meet customer demand whilst remaining under budget.

Equine groom

BURNEHILL STABLES
Horsham, West Sussex
07.2019 - 12.2019
  • Safeguarded welfare of all stabled horses through diligent work ethic.
  • Maintained professional demeanour during high-stress situations like emergency vet calls, keeping calm atmosphere beneficial for animals.
  • Provided excellent care for horses by daily grooming, feeding and health checks.
  • Collaborated effectively with team members to coordinate daily duties efficiently.
  • Maintained clean and organised stable environment to ensure horse safety.
  • Exercised horses regularly, contributing to their overall fitness levels.

Server-MANAGER

Pizza Hut
CRAWLEY, WEST SUSSEX
12.2016 - 08.2019
  • Worked efficiently under pressure during peak hours for seamless operations.
  • Achieved prompt resolution of complaints with diplomatic dispute management.
  • Collaborated closely with kitchen staff to manage dietary requirements of customers.
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
  • Handled cash transactions, guaranteeing accurate bill payments.
  • Followed strict hygiene standards to maintain cleanliness in food handling areas.
  • Handled all table settings and cleared up post-meal to keep the area tidy.
  • Entered orders into system promptly, reducing wait time for meals.
  • Managed high-volume orders to ensure timely delivery of meals.
  • Set tables, ensuring a comfortable environment for customers.
  • Improved customer satisfaction by providing attentive and professional service.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

Certificate of Higher Education - EQUINE

EQUINE
HUNGARY

Skills

  • Customer relationship management systems
  • Ethical leadership
  • Technical proficiency
  • Branch audit experience
  • Financial product understanding
  • Customer relations
  • Business development
  • Financial reporting
  • Project scheduling
  • Budget control
  • Crisis handling
  • Business networking
  • Market analysis
  • Compliance auditing
  • Profit and Loss Analysis
  • Branch operations
  • Negotiation proficiency
  • Staff mentoring
  • Retail banking
  • Performance metrics
  • Staff recruitment
  • Employee training
  • Staff management
  • Sales techniques
  • Risk assessment and management
  • Sales strategy development
  • Compliance understanding
  • Knowledge of banking products
  • Recruitment and training
  • Leadership expertise
  • Initiative taking
  • Time efficiency
  • Leadership excellence
  • Customer Service
  • Team Leadership
  • Business administration
  • Strategic planning
  • Inventory control
  • Database management
  • Data analysis
  • Budget management
  • Operations management
  • Strategic thinking
  • Relationship-building
  • Time-management
  • Market research
  • Financial analysis
  • Budgeting

Affiliations

  • car shows
  • DIY projects
  • traveling

Languages

Hungarian
Fluent
English
Advanced

Timeline

Branch manager

NAPA AUTOPARTS
07.2024 - Current

Assistant manager

NAPA AUTOPARTS
12.2023 - 07.2024

Parts advisor

NAPA AUTOPARTS
09.2023 - 12.2024

Parts advisor

Eurocarparts
08.2022 - 09.2023

Restaurant manager

Pizza Hut
12.2019 - 08.2022

Equine groom

BURNEHILL STABLES
07.2019 - 12.2019

Server-MANAGER

Pizza Hut
12.2016 - 08.2019

Certificate of Higher Education - EQUINE

EQUINE

Similar Profiles

CREATE PROFILE
Laura Rita horvath