Muzaffar Rana
Woodford,Green,Essex
Summary
Accomplished professional with extensive expertise in customer relationship management, business development, and retail banking. Demonstrates strong leadership in branch operations, staff recruitment, and employee training while ensuring compliance with regulatory standards. Skilled in financial reporting, sales strategy development, and performance monitoring to drive revenue growth and customer service excellence. Adept at fostering business networking opportunities and building high-performing teams through effective team leadership and cultural awareness. Committed to delivering quality assurance and maintaining health and safety compliance while achieving organisational objectives.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
28
28
years of professional experience
Work History
Branch manager
Post Office
London, London
09.2003 - 02.2025
- Provided excellent customer service, securing client loyalty.
- Ensured branch met all regulatory requirements for safe operation.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Developed and implemented strategies for increased customer satisfaction.
- Built partnerships with local businesses fostering community relations.
- Implemented new training programmes for improved staff performance.
- Organised local marketing activities, boosting brand visibility within community.
- Liaised with clients, resulting in strong relationships and repeat business.
- Fostered a positive work environment, improving overall team morale.
- Conducted regular performance reviews for continuous employee development.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Reviewed and analysed sales data to identify growth opportunities.
- Led team meetings to foster communication and collaboration.
- Streamlined business processes to enhance operational efficiency.
- Managed daily operations to ensure smooth running of the branch.
- Coordinated with other branches for seamless service delivery.
- Improved branch productivity by implementing efficient work schedules.
- Directed day-to-day work of 6 employees and motivated teams to exceed objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Served as official representative of organisation to public groups or government agencies.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Ensured compliance with company policies, maintaining ethical standards.
Assistant manager
Post Office
London, London
04.2001 - 08.2003
- Handled customer complaints effectively, restoring trust in our brand.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Monitored sales performance regularly adjusting strategies as required.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Assisted in recruitment process to build an effective workforce.
- Provided expert advice on currency exchange rates, aiding sound investment choices.
- Enhanced profitability with sound currency trading strategies.
- Analysed market trends to enhance trading strategies.
- Ensured regulatory compliance, resulting in smooth business operations.
- Executed trades efficiently for maximised profit margins.
- Facilitated internal audits, ensuring transparency and accountability in transactions.
- Managed daily finance services for smooth business operations.
- Developed strategies to increase profits and cost savings.
Counter clerk
Post Office
London, London
04.1997 - 03.2001
- Processed transactions using point-of-sale software for streamlining operations.
- Maintained cleanliness of the counter area, fostering a pleasant environment for customers.
- Updated product knowledge through regular trainings to offer accurate information to customers.
- Offered recommendations to customers based on their preferences, enhancing shopping experience.
- Handled high volume of customers during peak hours without compromising on quality of service.
- Assisted in inventory control for effective stock management.
- Developed friendly rapport with regular customers, contributing to a positive store atmosphere.
- Handled returns and exchanges effectively, ensuring customer satisfaction.
- Managed cash transactions to ensure accuracy and integrity.
- Resolved customer complaints swiftly, ensuring customer retention.
- Enhanced customer satisfaction by providing prompt and efficient service.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
Education
LLB - Law
Bahauddin Zakariya University
Multan Pakistan 08/1989 - 08/1993
Bachelor of Science - Math ,Physics and Statistics
Punjab University
Lahore Pakistan 09/1986 - 08/1988
FSC (A-level) - Math,Physics,Chemistry and Biology
Govt Inter College
Jhelum Pakistan 08/1983 - 05/1986
GCSEs - Math,,Chemistry, Physics,Biology,Urdu,English and Islamic studies
Islamia High School
Jhelum Pakistan 04/1978 - 04/1983
Skills
- Customer relationship management systems
- Customer relations
- Business development
- Financial reporting
- Retail banking
- Branch operations
- Financial acumen
- Business networking
- Staff recruitment
- Employee training
- Staff management
- Sales techniques
- Compliance understanding
- Sales strategy development
- Leadership expertise
- Knowledge of banking products
- Performance monitoring
- Recruitment and training
- HR systems knowledge
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Team Leadership
- Product knowledge
- Equipment Maintenance
- Resourcefulness
- Conflict Resolution
- Quality Assurance
- Regulatory compliance
- Revenue growth
- Customer service excellence
- Team building and training
Affiliations
- Walking and Watching sports especially football and cricket
Languages
Punjabi and Urdu
Fluent
English
Fluent
Timeline
Branch manager
Post Office
09.2003 - 02.2025
Assistant manager
Post Office
04.2001 - 08.2003
Counter clerk
Post Office
04.1997 - 03.2001
LLB - Law
Bahauddin Zakariya University
08/1989 - 08/1993
Bachelor of Science - Math ,Physics and Statistics
Punjab University
09/1986 - 08/1988
FSC (A-level) - Math,Physics,Chemistry and Biology
Govt Inter College
08/1983 - 05/1986
GCSEs - Math,,Chemistry, Physics,Biology,Urdu,English and Islamic studies
Islamia High School
04/1978 - 04/1983
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