Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Thomas Fallan

Glasgow ,SLK

Summary

Working as a waiter in DiMaggio's for the past few years has allowed me to develop multiple skills, particularly customer service and team collaboration skills which would be easily transferrable to a role in your firm. I am confident in adapting to new software, and cash handling and am able to provide help to new colleagues to ensure they can do the same. Working in a high-pressure environment, although challenging at times, is an element of my current role which I feel I have adapted to well over the years along with cross-functional teamwork to lighten the workload for my colleagues in different areas of the restaurant. I am also inquisitive and feel comfortable asking questions where and when I feel I must.

Overview

4
4
years of professional experience

Work History

Waiter/Front of house

DiMaggio's
Glasgow , South Lanarkshire
04.2021 - Current
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Explained dish components clearly to inform customers' decisions.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Assisted in food preparation, resulting in timely service delivery.
  • Relayed feedback from customers to management for continuous improvement.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Delivered excellent customer service through friendly and polite interaction.
  • Handled payment transactions to guarantee smooth customer checkout process.

Education

Bachelor of Science - Accounting

University of the West of Scotland
Glasgow
08.2024 -

Higher National Diploma - Accounting

South Lanarkshire College
Glasgow
08.2023 - 06.2024

SVQ Level 4 - Accounting

South Lanarkshire College
Glasgow
08.2022 - 06.2023

Scottish Higher - Mathematics

Calderglen High School
Glasgow
08.2019 - 06.2020

Scottish Higher - Physics

Calderglen High School
Glasgow
08.2019 - 06.2020

Scottish Higher - French

Calderglen High School
Glasgow
08.2019 - 06.2020

Scottish Higher - English

Calderglen High School
Glasgow
08.2019 - 06.2020

Scottish Higher - Chemistry

Calderglen High School
Glasgow
08.2019 - 06.2020

Skills

  • Sales persuasion
  • Friendly disposition
  • Restaurant software utilisation
  • Bill calculation
  • Reservation software navigation
  • Cash handling
  • Customer Service
  • Payment Processing
  • High-volume dining
  • Special dietary requirements
  • Conflict de-escalation
  • Complaint handling
  • Professional demeanour

References

References available upon request.

Timeline

Bachelor of Science - Accounting

University of the West of Scotland
08.2024 -

Higher National Diploma - Accounting

South Lanarkshire College
08.2023 - 06.2024

SVQ Level 4 - Accounting

South Lanarkshire College
08.2022 - 06.2023

Waiter/Front of house

DiMaggio's
04.2021 - Current

Scottish Higher - Mathematics

Calderglen High School
08.2019 - 06.2020

Scottish Higher - Physics

Calderglen High School
08.2019 - 06.2020

Scottish Higher - French

Calderglen High School
08.2019 - 06.2020

Scottish Higher - English

Calderglen High School
08.2019 - 06.2020

Scottish Higher - Chemistry

Calderglen High School
08.2019 - 06.2020
Thomas Fallan