Alexander Thomson
Coulsdon,Croydon
Summary
I am a dynamic and detail-oriented professional with a strong foundation in customer service, sales persuasion, and technical skills. Demonstrates exceptional attention to detail and document control, complemented by a personable and outgoing nature. Proficient in handling complaints, utilising in-person sales techniques, and up-selling practices to enhance customer satisfaction. Skilled in telephone customer service, design, bug fixes, asset production, coding, game development, and programme development. Committed to learning and progressing in all fields possible while also being committed and loyal to where I work
Overview
13
13
years of professional experience
Work history
Front of House Team Member
Pembroke
Coulsdon, CRY
2022.03 - 2026.05
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Front House Staff Member
Greene King
Coulsdon, Surrey
2017.06 - 2022.02
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in person and via telephone calls.
- Resolved issues swiftly and efficiently in a friendly, supportive manner.
- Worked closely with the manager to solve problems and handle customer concerns.
- Adhered to quality expectations and standards.
- Served meals and drinks to customers with professionalism and skill, ensuring orders were received correctly and complaints handled promptly.
- Checked menus to verify current selection availability and cleanliness.
- Answered questions about menu selections and made recommendations when requested.
- Warmly greeted guests within seconds of arrival to provide a welcoming atmosphere.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
Team Member
Snappy Snaps Croydon
Croydon
2013.07 - 2013.07
- Learned all required tasks quickly to maximise performance.
- Sought out ways to go above and beyond job requirements.
- Handled cash and card payments accurately and efficiently.
- Processed orders quickly and accurately to meet a 5-minute time frame target.
Education
Bachelor of Science - Game Development
Buckinghamshire New University
BuckinghamshireDiploma of Higher Education - Creative Media Production
Coulsdon Sixth Form College
Old Coulsdon, CroydonDiploma of Higher Education - Busniess
Coulsdon College
Old Coulsdon, CroydonGCSE -
Woodcote Highschool
CoulsdonSkills
- Attention to detail
- Document control
- Personable and outgoing
- Customer Service
- Sales persuasion
- Complaint handling competence
- Technical equipment use
- In-Person sales techniques
- Up-Selling practices
- Telephone customer service
- Design
- Bug fixes
- Asset production
- Coding
- Game development
- Programme development
Additional Information
- . Awards , PIX award- completing GCSE under special circumstances Jack Petchey award- for helping out in the SENCO at high school
Timeline
Front of House Team Member
Pembroke
2022.03 - 2026.05
Front House Staff Member
Greene King
2017.06 - 2022.02
Team Member
Snappy Snaps Croydon
2013.07 - 2013.07
Diploma of Higher Education - Creative Media Production
Coulsdon Sixth Form College
Diploma of Higher Education - Busniess
Coulsdon College
GCSE -
Woodcote Highschool
Bachelor of Science - Game Development
Buckinghamshire New University