Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Thilini Kuruppu Mudiyanselage

Portsmouth,Hampshire

Summary

Experienced hospitality professional with a strong background in host and hostess roles, adept at ensuring compliance with food service regulations, allergen standards, and health and safety protocols. Demonstrates expertise in customer complaint management, up-selling practices, and delivering exceptional customer experiences through excellent communication and a positive attitude. Skilled in cash handling, payment processing accuracy, technical equipment use, and maintaining high standards of food safety and hygiene. Known for effective co-ordination, flexibility, patience, and tolerance while excelling in cleaning duties mastery and table clearing efficiency. Committed to enhancing operational efficiency and fostering a welcoming environment within the hospitality sector.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work history

Front of house team member

German Doner Kebab
Portsmouth, Hampshire
09.2023 - Current
  • Facilitated positive dining experiences by providing excellent customer service.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Enhanced guest experience with a friendly and helpful attitude.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Maintained high standards of customer service during peak times.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Promoted special offers or events to increase awareness among customers.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Informed customers regarding ingredients used to address allergy and dietary issues.

Cashier

Premier Convenience Store
Dartmouth, Hampshire
08.2023 - 09.2023
  • Managed queue effectively during peak hours for seamless checkout process.
  • Processed payments swiftly for improved customer experience.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Balanced till at end of day, maintaining accurate records.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Maintained clean and organised workspace to ensure efficient service.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Displayed and restocked merchandise by following brand guidelines.

Education

Bachelor of Science - Architecture

Liverpool John Moores University
Sri Lanka
02.2019 - 09.2021

Master of Science - Architecture

University of Portsmouth
Portsmouth
09.2023 - 07.2025

Skills

  • Emergency procedures familiarity
  • Effective co-ordination
  • Payments processing accuracy
  • Host and Hostess experience
  • Food service regulation compliance
  • Knowledge of allergen standards
  • Up-Selling practices
  • Cleaning duties mastery
  • Complaint handling competence
  • Patience and tolerance
  • Technical equipment use
  • Health and Safety Compliance
  • Cash handling
  • Payment Processing
  • Table clearing
  • Order processing
  • Flexibility
  • Positive attitude
  • Customer complaint management
  • Excellent communication
  • Customer experience
  • Food safety and hygiene

Languages

English
Advanced
Sinhala
Native

Timeline

Front of house team member

German Doner Kebab
09.2023 - Current

Master of Science - Architecture

University of Portsmouth
09.2023 - 07.2025

Cashier

Premier Convenience Store
08.2023 - 09.2023

Bachelor of Science - Architecture

Liverpool John Moores University
02.2019 - 09.2021
Thilini Kuruppu Mudiyanselage