Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

nathan armstrong

Darlington,durham

Summary

Experienced hospitality professional with a strong background in food service regulation compliance, beverage serving expertise, and reservation software proficiency. Demonstrates exceptional skills in point of sale operation, payments processing accuracy, and in-person sales techniques. Adept at event planning, handling customer complaints, and ensuring effective coordination. Knowledgeable in allergen standards and special diets, with a welcoming demeanour and professionalism. Career goal: to leverage extensive skills in a dynamic hospitality environment to enhance customer experience and operational efficiency. i would love to work my way in the hospitality industry

Overview

2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Front of house team member

The croft hotel
Darlington, North Yorkshire
09.2024 - Current
  • Guest Reception & Check-In/Out : Provided a warm and professional welcome to guests, efficiently handling check-in and check-out processes while ensuring smooth and quick service.
  • Customer Service Excellence : Delivered exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring guests had a comfortable and enjoyable stay.
  • Event Coordination Assistance : Assisted with the setup and coordination of weddings and events, including managing guest lists, organizing event spaces, and ensuring everything ran according to the schedule.
  • Phone and Email Correspondence : Managed incoming calls and emails, responding to guest inquiries, reservations, and requests in a prompt and courteous manner.
  • Handling Reservations : Assisted in booking rooms and event spaces, processing online reservations, and ensuring accurate information was recorded in the system.
  • Payment Processing : Managed payment transactions, including handling cash, credit card payments, and invoicing, maintaining accuracy in all financial transactions.
  • Room and Venue Inspection : Regularly checked the condition of hotel rooms and event venues, ensuring they met cleanliness and quality standards before guest check-ins or events.
  • Collaborative Teamwork : Worked alongside housekeeping, catering, and event staff to ensure smooth operations and high-quality guest experiences during events and stays.
  • Up-Selling & Promotions : Promoted hotel amenities, special offers, and event packages to guests, contributing to overall revenue growth.
  • Problem Solving & Conflict Resolution : Addressed guest concerns or issues effectively, resolving them in a timely manner to ensure guest satisfaction and retention.
  • Adherence to Health and Safety Protocols : Ensured the hotel and event venues were in compliance with safety regulations, keeping both guests and staff safe at all times.

Customer service assistant

gigis softplay
Darlington, Darlington
11.2023 - 09.2025
  • Customer Interaction : Greeted and assisted customers, ensuring a friendly, welcoming atmosphere for families and children.
  • Facility Supervision : Monitored children's safety and play activities within the soft play areas, ensuring a safe and enjoyable experience.
  • Cash Handling & Sales : Managed point-of-sale transactions, processed payments for entry tickets, memberships, and food/drink sales, maintaining accurate cash and card handling.
  • Conflict Resolution : Addressed and resolved customer concerns or complaints in a calm and professional manner, striving for effective solutions.
  • Maintaining Cleanliness : Ensured that the play areas, restrooms, and other facilities were regularly cleaned and maintained to meet health and safety standards.
  • Event Assistance : Helped organize and manage birthday parties and group bookings, including setup, coordination, and ensuring customer satisfaction during events.
  • Team Collaboration : Worked alongside a team to ensure smooth operations, providing support during peak times and handling various customer service tasks.
  • Safety and Health Compliance : Enforced safety rules for children and ensured compliance with health and safety regulations, contributing to a risk-free environment.
  • Product Promotion : Promoted and upsold products such as snacks, drinks, and merchandise to customers, helping increase sales and customer satisfaction.

Education

GCSEs - business

school
darlington
09.2018 - 06.2023

Skills

  • Food service regulation compliance
  • Beverage serving expertise
  • Reservation software proficiency
  • Point of sale operation
  • Payments processing accuracy
  • In-Person sales techniques
  • Event planning capabilities
  • Knowledge of allergen standards
  • Knowledge of special diets
  • Complaint handling competence
  • Effective co-ordination
  • Table cleaning proficiency
  • Host and Hostess experience
  • Welcoming demeanour
  • Cleaning duties mastery
  • Sales persuasion
  • Drink serving techniques
  • Professionalism and etiquette
  • Patience and tolerance
  • Cash handling
  • Payment Processing
  • Table clearing
  • Order processing
  • Customer experience

Affiliations

  • i love making people feel at home and making sure every is satisfied with there service

Certification

qualified fire marshall

Food AllergensHealth and Safety Level 1Licensing England & WalesFood Safety Level 1First Aid AwarenessPCI DSS: Handling Cardholder D...Disability AwarenessDiversity, Inclusion and Equip...The Fire MarshalCOSHH: Working With Hazardous ...Data Privacy FoundationsTop Tips for Server SuccessTop Tips for Brilliant Bartend...

Timeline

Front of house team member

The croft hotel
09.2024 - Current

Customer service assistant

gigis softplay
11.2023 - 09.2025

GCSEs - business

school
09.2018 - 06.2023

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nathan armstrong