nathan armstrong

Darlington,durham

Summary

Experienced hospitality professional with a strong background in food service regulation compliance, beverage serving expertise, and reservation software proficiency. Demonstrates exceptional skills in point of sale operation, payments processing accuracy, and in-person sales techniques. Adept at event planning, handling customer complaints, and ensuring effective coordination. Knowledgeable in allergen standards and special diets, with a welcoming demeanour and professionalism. Career goal: to leverage extensive skills in a dynamic hospitality environment to enhance customer experience and operational efficiency. i would love to work my way in the hospitality industry

Overview

years of professional experience

years of post-secondary education

Certification

Work history

Front of house team member

The croft hotel

Darlington, North Yorkshire

09.2024 - Current

Guest Reception & Check-In/Out : Provided a warm and professional welcome to guests, efficiently handling check-in and check-out processes while ensuring smooth and quick service.
Customer Service Excellence : Delivered exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring guests had a comfortable and enjoyable stay.
Event Coordination Assistance : Assisted with the setup and coordination of weddings and events, including managing guest lists, organizing event spaces, and ensuring everything ran according to the schedule.
Phone and Email Correspondence : Managed incoming calls and emails, responding to guest inquiries, reservations, and requests in a prompt and courteous manner.
Handling Reservations : Assisted in booking rooms and event spaces, processing online reservations, and ensuring accurate information was recorded in the system.
Payment Processing : Managed payment transactions, including handling cash, credit card payments, and invoicing, maintaining accuracy in all financial transactions.
Room and Venue Inspection : Regularly checked the condition of hotel rooms and event venues, ensuring they met cleanliness and quality standards before guest check-ins or events.
Collaborative Teamwork : Worked alongside housekeeping, catering, and event staff to ensure smooth operations and high-quality guest experiences during events and stays.
Up-Selling & Promotions : Promoted hotel amenities, special offers, and event packages to guests, contributing to overall revenue growth.
Problem Solving & Conflict Resolution : Addressed guest concerns or issues effectively, resolving them in a timely manner to ensure guest satisfaction and retention.
Adherence to Health and Safety Protocols : Ensured the hotel and event venues were in compliance with safety regulations, keeping both guests and staff safe at all times.

Customer service assistant

gigis softplay

Darlington, Darlington

11.2023 - 09.2025

Customer Interaction : Greeted and assisted customers, ensuring a friendly, welcoming atmosphere for families and children.
Facility Supervision : Monitored children's safety and play activities within the soft play areas, ensuring a safe and enjoyable experience.
Cash Handling & Sales : Managed point-of-sale transactions, processed payments for entry tickets, memberships, and food/drink sales, maintaining accurate cash and card handling.
Conflict Resolution : Addressed and resolved customer concerns or complaints in a calm and professional manner, striving for effective solutions.
Maintaining Cleanliness : Ensured that the play areas, restrooms, and other facilities were regularly cleaned and maintained to meet health and safety standards.
Event Assistance : Helped organize and manage birthday parties and group bookings, including setup, coordination, and ensuring customer satisfaction during events.
Team Collaboration : Worked alongside a team to ensure smooth operations, providing support during peak times and handling various customer service tasks.
Safety and Health Compliance : Enforced safety rules for children and ensured compliance with health and safety regulations, contributing to a risk-free environment.
Product Promotion : Promoted and upsold products such as snacks, drinks, and merchandise to customers, helping increase sales and customer satisfaction.

Education

GCSEs - business

school

darlington

09.2018 - 06.2023

Skills

Food service regulation compliance
Beverage serving expertise
Reservation software proficiency
Point of sale operation
Payments processing accuracy
In-Person sales techniques
Event planning capabilities
Knowledge of allergen standards
Knowledge of special diets
Complaint handling competence
Effective co-ordination
Table cleaning proficiency

Host and Hostess experience
Welcoming demeanour
Cleaning duties mastery
Sales persuasion
Drink serving techniques
Professionalism and etiquette
Patience and tolerance
Cash handling
Payment Processing
Table clearing
Order processing
Customer experience

Affiliations

i love making people feel at home and making sure every is satisfied with there service