Amy Bailey
Pluckley,Kent
Summary
A dedicated professional with extensive expertise in risk prevention, customer service, and retail operations. Demonstrates proficiency in dispute resolution, complaint handling, and account management, ensuring seamless customer-facing activities. Skilled in training and development, health and safety standards, and food service regulation compliance. Adept at prospecting and sales strategies with a focus on effective coordination and multidisciplinary teamwork. Career goals include advancing within the retail sector to enhance operational efficiency and customer satisfaction.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Front of house team member
Link 47
Londonderry, Northern Ireland
2023.08 - 2023.09
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Coordinated seating arrangements for efficient restaurant management.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Assisted guests with queries or requests for optimal guest experience.
- Managed cash transactions accurately, ensuring accurate financial records.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Promoted special offers or events to increase awareness among customers.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Recommended menu items to guests, enhancing their dining experience.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Established rapport with regular diners, fostering a loyal client base.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
Team Member
Card Factory
Derry
2022.10 - 2023.07
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Processed and issued product orders and service upgrades for customers.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
Crew Member
McDonald's
Strabane, Tyrone
2021.08 - 2022.04
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
- Delivered fast, accurate service for positive customer experience.
- Disposed of excess materials and waste within target timescales to minimise health risks.
- Offered flexibility to work changing breakfast, lunch and dinner shifts.
- Kept restaurant clean by conducting regular deep cleans.
- Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries.
- Completed cleaning and serving tasks to high-quality standards.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Cleaned and stored hand-held tools appropriately, prolonging working life and preventing damage.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Processed high volume of customer orders daily using Point Of Sale (POS) software.
- Accommodated guests with food allergies or intolerances.
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
- Assisted in training new employees to aid overall team performance.
- Counted down till at end of each shift, depositing money in safe.
- Maintained smart and tidy appearance by complying with corporate dress code.
Education
Bachelor of Arts - Criminology
Liverpool Hope University
Liverpool, LIV 2023.09 -
A-Levels -
Strabane Academy
Strabane, DRS 2020.09 - 2021.06
Skills
- Risk prevention
- Continuous Professional Development (CPD)
- Customer-facing activities
- Retail operations
- Dispute Resolution
- Training and Development
- Health and safety standards
- Complaint resolution
- Prospecting
- Customer Service
- Data Entry
- Cash handling
- Account management
- Till balancing
- Sales strategies
- Customer complaint handling
- Food quality control
- Product knowledge
- Food presentation
- Food preparation
- Portion control
- Customer relations
- Multidisciplinary teamwork
- Team player
- Heavy lifting
- Restaurant deep cleaning
- Proficiency in epos systems
- Food service regulation compliance
- Host and Hostess experience
- Patience and tolerance
- Effective co-ordination
- Payments processing accuracy
- Welcoming demeanour
Certification
- First Aid Qualified
- Manual Handling Qualified
- Food Safety Qualified
LANGUAGES
English: First Language
Italian: B1 Intermediate
HOBBIES AND INTERESTS
I enjoy playing instruments such as guitar, ukulele and snare drums, I have an interest in cooking and drinks making, I enjoy a good conversation and like to get to know my coworkers in a friendly way, not just professional
Affiliations
- Guitar
- Gardening
Timeline
Bachelor of Arts - Criminology
Liverpool Hope University
2023.09 -
Front of house team member
Link 47
2023.08 - 2023.09
Team Member
Card Factory
2022.10 - 2023.07
Crew Member
McDonald's
2021.08 - 2022.04
A-Levels -
Strabane Academy
2020.09 - 2021.06