Bea Julliane Onia
Abergav,Mon
Summary
Dedicated professional with a strong foundation in hospitality and customer service, excelling in effective coordination and foreign language fluency. Demonstrates expertise in up-selling practices, payments processing accuracy, and health and safety compliance. Known for a welcoming demeanour, professionalism, and mastery of cleaning duties, with proficiency in EPOS systems and stress management. Committed to delivering exceptional service through knowledge of allergen standards, cash handling, reservation management, ID verification, and complaint handling. Career goals include advancing within the hospitality industry while enhancing skills in customer relations and operational efficiency.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work History
Front of house team member
Abergavenny Trading Ltd.
Abergavenny, Monmouthshire
10.2024 - Current
- Handled complaints effectively, resulting in increased customer satisfaction.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Facilitated positive dining experiences by providing excellent customer service.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Created an inviting atmosphere through friendly interaction with customers.
- Collaborated with team members to provide seamless service during busy periods.
- Developed rapport with regular patrons fostering a loyal customer base.
- Handled cash transactions securely minimising risk of theft or fraud.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Supported serving staff with fast, accurate beverage preparation.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Kept bar service areas stocked with tea, coffee and espresso.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Recommended drinks to customers, increasing overall sales.
- Checked identification of customers to ensure legal drinking age compliance.
- Managed phone calls, resulting in effective communication flow within the company.
- Pre-booked regular customers to minimise waiting times and increase client loyalty.
Front of house team member
K&K Kitchen
Abergavenny, Monmouthshire
08.2023 - 08.2024
- Facilitated positive dining experiences by providing excellent customer service.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Education
GCSEs - Art
King Henry VIII Comprehensive School
Abergavenny, Monmouthshire 09.2020 - 07.2022
GCSEs - Mathematics
King Henry VIII Comprehensive School
Abergavenny, Monmouthshire 09.2020 - 07.2022
GCSEs - Science (Double Award)
King Henry VIII Comprehensive School
Abergavenny, Monmouthshire 07.2020 - 07.2022
GCSEs - English
King Henry VIII Comprehensive School
Abergavenny, Monmouthshire 09.2020 - 07.2022
GCSEs - Welsh Baccalaureate
King Henry VIII Comprehensive School
Abergavenny, Monmouthshire 09.2020 - 07.2022
GCSEs - ICT
King Henry VIII Comprehensive School
Abergavenny, Monmouthshire 09.2020 - 07.2022
GCSEs - Business
King Henry VIII Comprehensive School
Abergavenny, Monmouthshire 09.2020 - 07.2022
Skills
- Effective co-ordination
- Foreign language fluency
- Up-Selling practices
- Payments processing accuracy
- Cleaning duties mastery
- Welcoming demeanour
- Patience and tolerance
- Professionalism and etiquette
- Drink serving techniques
- Proficiency in epos systems
- Stress management
- Knowledge of allergen standards
- Health and Safety Compliance
- Cash handling
- Payment Processing
- Reservation management
- ID verification
- Telephone customer service
- Complaint handling
Affiliations
- Martial Arts
Accomplishments
Gold DOFE (expedition)
Languages
Tagalog
Fluent
English
Fluent
Timeline
Front of house team member
Abergavenny Trading Ltd.
10.2024 - Current
Front of house team member
K&K Kitchen
08.2023 - 08.2024
GCSEs - Art
King Henry VIII Comprehensive School
09.2020 - 07.2022
GCSEs - Mathematics
King Henry VIII Comprehensive School
09.2020 - 07.2022
GCSEs - English
King Henry VIII Comprehensive School
09.2020 - 07.2022
GCSEs - Welsh Baccalaureate
King Henry VIII Comprehensive School
09.2020 - 07.2022
GCSEs - ICT
King Henry VIII Comprehensive School
09.2020 - 07.2022
GCSEs - Business
King Henry VIII Comprehensive School
09.2020 - 07.2022
GCSEs - Science (Double Award)
King Henry VIII Comprehensive School
07.2020 - 07.2022
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