Theo Roberts

My role consisted of carrying out high end sales and providing a happy experience and service for the customers.

• Upsold additional products for increased revenue generation.
• Increased customer satisfaction with prompt complaint resolution.
• Managed stock level for effective store operation.
• Ensured compliance with health and safety regulations within the retail environment.
• Processed transactions, ensuring accuracy at all times.
• Enhanced customer engagement by offering product knowledge and advice.

My role consisted of carrying out high end sales and providing a happy experience and service for the customers. I would daily replenish stock and keep the shop looking clean to ensure the jewellery displays are up to expectations. I learnt that customer service is one of the most important roles as it is customer facing and this taught me how to communicate with customers with respect, kindness and confidence.

• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Performed administrative duties contributing towards smooth store operations.