Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Lianna Smith

Reading,BRK

Summary

Dedicated retail professional with expertise in point of sale operation and electronic payment systems. Demonstrates flexibility in schedule and proficiency in retail software use, ensuring efficient till and cash handling. Skilled in complaint management and customer service, adept at refund and exchange processing to enhance customer satisfaction. Aspires to leverage skills towards continued growth in the retail industry.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Customer sales assistant

Sainsbury's
Calcot, West Berkshire
04.2015 - 06.2025


  • Increased customer satisfaction with prompt complaint resolution.
  • Executed visual merchandising displays to increase product appeal.
  • Ensured compliance with health and safety regulations within the retail environment.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Used Inventory Scanning device for FOA, Food Waste Disposal and Stock Management.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Maintained shop floor cleanliness for an inviting shopping environment.

Education

GCSEs - It , Art , Geography

Theale Green School
Theale, West Berkshire
09.2009 - 06.2010

Skills

  • Point of sale operation
  • Flexibility in schedule
  • Retail software use
  • Electronic payment systems
  • Complaint management
  • Customer Service
  • Refund and exchange processing
  • Till and cash handling

Affiliations

  • Computing
  • Hiking
  • Investing

References

References available upon request.

Timeline

Customer sales assistant

Sainsbury's
04.2015 - 06.2025

GCSEs - It , Art , Geography

Theale Green School
09.2009 - 06.2010

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Lianna Smith