Victoria Ingham
Coleriane,United Kingdom
Summary
Dynamic professional with expertise in teamwork, critical thinking, and problem-solving. Proficient in till management and electronic payment systems, ensuring efficient cash handling and effective resolution of customer complaints. Experienced in analyzing sales reports and adapting to diverse customer needs, contributing to organizational success. Committed to continuous professional growth and delivering high-quality service.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Customer sales assistant
ChocoLoons
Coleraine, Londonderry
2025.02 - Current
- Enhanced customer engagement by offering product knowledge and advice.
- Increased customer satisfaction with prompt complaint resolution.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Assisted customers to make informed purchasing decisions.
- Provided exceptional service, boosting repeat business rates.
- Upsold additional products for increased revenue generation.
- Processed transactions, ensuring accuracy at all times.
- Built relationships with customers through friendly interaction and assistance.
- Resolved queries swiftly, contributing to positive customer experience.
- Prioritised tasks effectively in fast-paced retail settings.
- Oriented new staff members, fostering a supportive team atmosphere.
Sales Assistant
The Works
Coleraine
2023.10 - 2026.02
- Keeping shelves stocked and tidy to create a neat and welcoming store.
- Use till and handling cash correctly.
- Anticipating customers need and meeting expectations to a high standard.
- Working a part of a small team and keeping up with the daily tasks efficiently.
- Provide a friendly and welcoming service.
Night Shift Worker
ASDA
Blackpool
2022.09 - 2023.05
- Unpacking deliveries and stocking shelves to a high standard including cleaning shelves and removing broken and unusable items.
- Providing customer service with friendliness, willing and respectfulness to help wherever needed, allowing for a quick and friendly shopping experience.
- Oversaw seasonal changes and was able to adapt quickly Worked long night.
Waitress/Bar Staff
Fillet of Soul
Birmingham
2021.10 - 2022.06
- Waiting on customers and providing great service and attention.
- Taking orders, drinks, checking in with customers, answering dietary questions and cleaning duties.
- Handling cash and using the cash registers and credit card machines .I have been able to build up many skills such as problem solving, attention to detail, and my ability to communicate well to customers and staff, and handling complaints in a correct and mindful manner.
Waitress/ Counter staff
Water's Edge Café
Lytham St Annes
2016.06 - 2018.01
- Servicing and helping customers, cleaning tables and floors, washing up dishes, working the cash register and providing a good customer service.
- Remained calm and poised when dealing with difficult customers during a busy shift.
Education
Bachelor of Arts - Psychology
Birmingham City University
Birmingham, England 2018.08 - 2022.06
A Levels - Biology (A), Psychology (A) and Chemistry (B)
GCSE's - A-C including Maths, English and Science
Skills
- Teamwork
- Critical Thinking
- Problem Solving
- Till management
- Electronic payment systems
- Sales reports analysis
- Flexibility in schedule
- Adaptability to different customers
- Cash handling
- Complaint management
HOBBIES
I like to volunteer when I have the time to. I have been a Cub Scout leader for 4 years and worked in charity shops as an assistant on the weekends, I also love reading and spending time outdoors. I have recently gotten into crochet and knitting and I enjoy watching and participating in many sports, mainly tennis, netball, football and the F1
References
References Available on Request
AWARDS
Duke of Edinburgh Bronze (2016), Duke of Edinburgh Silver (2017)
Timeline
Customer sales assistant
ChocoLoons
2025.02 - Current
Sales Assistant
The Works
2023.10 - 2026.02
Night Shift Worker
ASDA
2022.09 - 2023.05
Waitress/Bar Staff
Fillet of Soul
2021.10 - 2022.06
Bachelor of Arts - Psychology
Birmingham City University
2018.08 - 2022.06
Waitress/ Counter staff
Water's Edge Café
2016.06 - 2018.01